Account Manager

Job Description

Job Description

Description :

Mur-chol- uh -jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner!

Merchology seeks an Account Manager for our Sales team. Reporting to the Sales Manager, the Account Manager is a critical role that will influence the customer project journey and maintain account relationships. Each Account Manager will be responsible for managing projects from two-three sales representatives. Account Managers will represent the entire range of company products and services to their assigned customers, while ensuring the customer’s needs and expectations are met.

A successful Account Manager will :

• Collaborate with 2-3 assigned Strategic Account Executives to meet average conversion rate and quota goals.
• Complete weekly engagements with new and repeat customers, including proactive outreaches via email, phone calls, web meetings, and in person meetings.
• Effectively manage 50 or more customer projects at a time.
• Collaborate with retail brand partners on product options, stock, and pricing.
• Cross-departmental coordination of quotes, mock-ups, and shipping expectations.
• Participate in monthly pipeline review meetings and quarterly account plan meetings with assigned reps.
• Keep projects up to date, overcome challenges, and close projects timely.
• Communicate effectively with the Customer Service team on out-of-stock projects, and project details.
• Create professional presentations to outline product options for customers.
• Ensure seamless project hand-off with Customer Service team once order is placed.
• Complete additional projects or duties as assigned by the Sales Manager.

Requirements :

WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have :

LOCATION

INDUSTRY

Merchology is an equal opportunity employer and Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.