BaaS Analyst

Baas Analyst

The Baas Analyst assists in various operational processes with FinTech companies, bank partners and/or other non-bank business partners to provide banking products and services and/or act as an intermediary or agent facilitating payment services. They will be responsible in supporting the day-to-day operational duties and assisting in the development of department policies and procedures and auditing the framework for this line of business. They will work closely with cross-functional teams across the organization to ensure the product line meets its objectives and achieves its full potential.

The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

• Works with BaaS Director to implement a comprehensive and rigorous third-party risk management program that includes documentation and reporting, oversight and accountability and independent reviews of BaaS, FinTech's and Correspondent Banking programs.
• Assists bank partners with the day-to-day operational requests related to their account activities.
• Assists in analyzing and tracking product performance, KPI's, KPS, etc.
• Assists BaaS Director with the implementation of department polices procedures and auditing framework.
• Assists with the onboarding, compliance, and document collection of Modern Correspondent Banking relationships.
• Maintains oversight and assists in the testing of compliance with back-office processes performed by FinTech's, Bank Partners or other non bank businesses partners including: EOY tax reporting, escheatment processes (50 states), deposit disclosures, periodic statements, dispute management and resolution, complaint process, billing and reconciliation, research, ACH limts, Reserve Account set up, wire transfer batched processing, fraud, etc.
• Assists in requesting regulatory documentation such as SOC II Type, program audit reviews, contract monitoring, etc.
• Monitors Payment activity for relationships set up with FinTech's, Correspondent Banks, end users.
• Assists with Federal /State regulatory compliance for the products and services provided for the FinTech's such as sampling and testing of dormant accts, debit card disputes, overdrafts, statements generated, complaints, etc. to ensure the program meets compliance requirements.
• Assists in the development of a training program between the bank and the FinTech's.
• Works closely with ERM, BSA, Ops, Technology Services and Shared Services to implement risk mitigation and remediation strategies.
• Develops and maintains strong relationships with customers and partners.
• Other duties as assigned.

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High School diploma, general education degree (GED), or equivalent required; Bachelor's degree or some college a plus.
• Prior banking and customer service experience.
• Prior knowledge of banking operations is strongly preferred.
• Familiarity with blockchain protocols a plus.
• Advanced proficiency in Microsoft Word, Excel, SQL, Access, PowerPoint, Pivot Tables and Outlook.
• Excellent verbal, written, and interpersonal communication skills with both external and internal customers.
• Bilingual English/Spanish required.
• Must be willing to work in an environment that requires 100 percent phone-based customer interaction.
• Must present a friendly, professional image and conduct.
• Must maintain punctual and regular attendance.
• Must be self-motivated with strong initiative, high level of accountability, and attention to detail.
• Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
• Ability to be flexible and adjust to changing schedules.

All employees of Vantage Bank, herein referenced to as the "Bank", must comply with the terms of the BSA Policy upon acceptance of this position. The primary responsibility for enforcement of this policy and its operating procedures rests with the BSA/AML/OFAC Officer. However, it is the responsibility of each employee to take the required BSA training modules and become familiar with and adhere to the Bank Secrecy Act, Anti-Money Laundering and Office of Foreign Asset Control Policy.

EOE/M/F/D/V