Guest Services Manager - Delta Baltimore North, Baltimore MD

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Manager for Delta Baltimore North in Baltimore, MD .

P OSITION S UMMARY :

TO MAINTAIN A HIGH QUALITY OF SERVICES OFFERED TO GUESTS THROUGH MANAGEMENT OF FRONT SERVICE TEAM MEMBERS AS TO MAINTAIN ESTABLISHED OPERATIONAL STANDARDS OF THE HOTEL.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES :

THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.

• ASSISTS IN THE EXECUTION OF RESERVATION RESPONSIBILITIES INCLUDING BUT NOT LIMITED TO MAKING / UPDATING / CANCELLING RESERVATIONS, RETURNING PHONE CALLS / EMAIL, AND ENTERING / UPDATING GROUP ROOMING LISTS AND BLOCKS.
• INCREASES LEVEL OF GUEST SATISFACTION BY DELIVERY OF AN IMPROVED PRODUCT THROUGH EMPLOYEE DEVELOPMENT, JOB ENGINEERING AND QUALITY IMAGE.
• FIELDS GUEST COMPLAINTS, CONDUCTING THOROUGH RESEARCH TO DEVELOP THE MOST EFFECTIVE SOLUTIONS AND NEGOTIATE RESULTS. LISTENS AND EXTENDS ASSISTANCE IN ORDER TO RESOLVE PROBLEMS.
• ASSISTS FRONT DESK AGENT, CONCIERGE, BELL ATTENDANTS, AND FRONT OFFICE MANAGER WITH THE EXECUTION OF THEIR DUTIES AS NEEDED.
• DUE TO THE NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES ARE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.
• SERVE AS MANAGER ON DUTY.
• MONITOR DEPARTMENT SUPPLIES.
• MONITOR HOTEL EMAILS.

OTHER DUTIES

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES :

DESIRED SOFTWARE PROFICIENCIES : KNOWLEDGE OF MICROSOFT OFFICE PRODUCTS.

SUPERVISORY R ESPONSIBILITIES :

EDUCATION / EXPERIENCE :

PHYSICAL REQUIREMENTS

THE INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND ABILITIES :

CONSTANT – 6-8 HOURS

PHYSICAL ACTIVITY FREQUENCY

SITTING RARE

WALKING FREQUENT

CLIMBING STAIRS OCCASIONAL

CROUCHING / BENDING / STOOPING FREQUENT

REACHING FREQUENT

GRASPING CONSTANT

PUSHING / PULLING OCCASIONAL

NEAR VISION CONSTANT

FAR VISION CONSTANT

HEARING CONSTANT

TALKING CONSTANT

SMELL OCCASIONAL

TASTE RARE

LIFTING / CARRYING(# LBS) FREQUENT – UP TO 50 LBS.

TRAVEL RARE

MATERIALS / EQUPIMENT USED :

Wage range : $19.50 - $21 per hour

Amazing Benefits At A Glance :