Data Center Operations Manager, Amazon Dedicated Cloud

Are you a technical professional interested in joining an elite team and learning the skills necessary to maintain one of the world's largest information system infrastructures? If so, we are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive to take AWS Data Center Operations to the next level.

As a Data Center Operations (DCO) Manager with Amazon Web Services, you will support the National Mission in a challenging, but rewarding environment.

The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions.

This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.

In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities
DCO managers are front-line leaders that ensure all aspects of our hardware and network systems are operational within our Data Center sites. You will guide a team of technical professionals to support this endeavor, along with frequent engagement of the following activities:

- Prioritize and assign trouble tickets to data center technicians and operators
- Routinely review ticket queue for large events and address accordingly
- Guide, train, and educate data operations technicians on the best practices related to all service owner issues
- Manage and deliver mid-size projects
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Manage a diverse team of data technicians with varying skills
- Maintain the on-call schedule coordinating absence and vacations
- Recruit and train data technicians to ensure appropriate staffing levels
- Write and deliver performance reviews for staff


About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 2+ years of professional or military experience, or Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- 2+ years of data center engineering or operations experience
- 2+ years of people management experience
- A+ or Network+ or Security+, or AWS certification
- Current, active US Government Security Clearance of TS/SCI with Polygraph

PREFERRED QUALIFICATIONS

- Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations
- Knowledge of Linux/Unix Administration
- Knowledge of hardware architectures
- CCNA or equivalent level networking certification
- Excellent verbal and written communication skills.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.