Senior Technical Consultant (Austin)

An Amazing Career Opportunity for a Senior Technical Consultant!!

Location : Remote, US (EST Timezone preferred)

Job ID : 42110

As a Senior Technical Consultant within HIDs Credential Management segment, you will serve a dual role supporting both Pre-Sales and Professional Services functions, with a focus on the U.S. Public Sector. You will act as a trusted technical advisor to customers and partners, driving strategic engagements and delivering secure, scalable identity and credential management solutions. In Pre-Sales, you will provide expert guidance to sales teams, shape deal strategies, and represent HID through product demonstrations, tender responses, and industry events. In Professional Services, you will lead complex implementations, collaborating with cross-functional teams to ensure successful delivery tailored to customer requirements.

The ideal candidate is self-motivated, proactive, and adept at working remotely while collaborating with account managers, partners, and customers across the Americas. If you excel at solving customer challenges, designing innovative solutions, and fostering trust, this role is for you.

Who are we?

HID powers the trusted identities of the worlds people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here : www.hidglobal.com and https : / / youtu.be / 23km5H4K9Eo

Identity and Access Management Solutions (IAMS) :

HID Global IAM products protect more than 85 million user identities.

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.

Are you ready to make a difference? Join us and help shape the future of security.

As our Senior Technical Consultant, youll support HIDs success by :

• Collaborating with sales to position and demonstrate HID Global solutions that meet customer needs, facilitating evaluations and tailored demos, providing ongoing technical support, acting as a trusted Technical Account Manager, and building long-term relationships with key accounts and partners, and document opportunities in Salesforce for accurate tracking.
• Working closely with channel partners to align strategies and drive success; supporting solution marketing through the development of datasheets, whitepapers, and case studies; contributing to digital outreach efforts; and delivering advanced technical training and educational resources via HID Academy to empower internal teams and partners.
• Leading customer workshops and meetings as a subject matter expert; designing, implementing, testing, and documenting HID Global solutions; producing and reviewing technical documentation including requirements and solution design; supporting partner API integration inquiries; and resolving technical issues under pressure to ensure successful project delivery.
• Acting as a trusted advisor and product expert in Identity and Access Management, guiding partners through HID product integration, addressing procurement-related technical concerns, sharing insights from industry trends and standards to drive innovation, facilitating product samples for testing, and leading technical discussions to ensure alignment on requirements and capabilities.
• Engaging with global teams to provide field insights that influence product development, representing HID Global at industry events to showcase solutions, drive initiatives that enhance Sales Engineering efficiency, and leading the execution of RFPs, RFIs, and technical questionnaires with precision.
• Creating and maintaining product documentation, videos, and knowledge-based articles; aligning with Product Owners on customer needs and market trends; and driving continuous innovation by staying current with developments in information security and Identity and Access Management.

Your Experience and Background include :

What we can offer you :

Why apply?

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to : skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At HID, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The base salary in the United States is $137,000 to $174,000. The OTE is up to $218,000.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.