Outreach & Enrollment Specialist / Medical Receptionist

Job Summary

:

• The Outreach and Enrollment Specialist conducts outreach activities to educate the community about available healthcare services, assists individuals with program enrollment, and ensures patients understand their coverage options and benefits.
• The Medical Receptionist serves as the first point of contact for medical and dental patients and is responsible for welcoming patients, scheduling appointments, verifying insurance, entering medical record data, and taking payments.

Job Qualifications:

• High School Diploma or GED
• 18 years of age or older
• Bilingual (English/Spanish) preferred
• Certified Application Counselor (CAC) experience preferred; must be willing to complete training and certification to become a CAC within a designated timeframe.
• Knowledge of insurance programs and public coverage options preferred
• Medical or dental reception experience preferred, but not required
• Excellent interpersonal communication and customer service skills
• Ability to identify, prioritize, and complete tasks with limited supervision.
• Reliable transportation. Limited travel to other sites for cross-coverage possible (<15 miles)
• Basic computer skills. Experience with EMR documentation a plus.
• Proof of current immunizations will be requested upon hire.

Essential Duties/Responsibilities:

• Provide insurance enrollment assistance and financial advocacy.
• Provide structured patient education on health coverage, engage in follow-up conversations and offer renewal assistance for enrolled individuals.
• Distribute outreach materials to patients, community members, partner organizations and businesses to build coverage option awareness.
• Develop, discover and attend community events in order to promote coverage options and the mission and services of the organization.
• Assist in planning and implementation of organizational outreach and enrollment initiatives, including the annual Mountainlands Health Fair.
• Greet and welcomes patients
• Perform all check-in tasks including verifying income, updating patient information and completing required forms.
• Collect payments for services.
• Communicate with patient in person and via phone calls
• Create patient cases in EMR as needed
• Communicate frequently with providers and other care team members

*Not an exhaustive list of all potential duties

Physical elements of position:

• The employee must regularly lift and/or move up to 10 pounds, infrequently lift and/or move up to 25 pounds.
• Specific vision abilities include close, distance, and peripheral vision, as well as depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is frequently required to stand; walk; use hands. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mountainlands Community Health Center’s mission is to provide affordable, high quality primary health care to everyone in our community, including those who are uninsured, have low-income, or face other barriers to care. We are looking for compassionate and motivated individuals who want to join our team and help us serve all patients who seek our services. In addition to amazing co-workers we offer competitive wages, outstanding benefits, paid holidays, and an incredible retirement (403B) match.

PM20

Salary Description Salary commensurate with experience/certification