Tour Guide

Be the voice behind the experience! As a Tour Guide with West Point Tours, you'll guide guests through the historic campus of West Point, delivering fascinating insights, highlighting historic landmarks, and ensuring every visitor leaves with a deeper appreciation for this one-of-a kind destination.

Hours: 5-10 hours a week

Starting hourly rate: $19.00

Duties/Responsibilities:

• Organize and check in tourists
• Escort and narrate tours of the West Point Military Base.
• Deliver clear, engaging explanations throughout the tour.
• Serve as a trusted representative of STA and the United States Military at West Point requiring consistent professionalism.
• Engage with customers and client to ensure a positive tour experience; resolve conflict in accordance with training protocols.
• Maintain strict adherence to tour timing; Adjust tours to keep within required timeframes despite unforeseen circumstances.
• Manage schedule accuracy.
• Attend all training sessions and successfully complete the tour training period.

Required Skills/Abilities-Essential Functions:

• Ability to deal with problems and find solutions.
• Strong written and verbal communication skills; excellent interpersonal and customer service skills.
• Ability to work effectively and respectfully with individuals from diverse backgrounds and cultures.
• Must be able to pass a Department of the Defense fingerprint and background check, as you will be issued a Government Contractor ID card for escort purposes.
• Capable of utilizing smartphone Booking and Ticketing applications, for organizing and checking in tourists at our Visitor Center and Booth.
• Must be able to stand and/or walk for the full duration of a tour (approximately 1 hour 15 minutes or 2 hours 25 minutes with Specialty Training). Tours may occur consecutively with a short break in between.
• Excellent time management skills, ability to a set schedule and managing time efficiently.
• Ability to resolve customer/client conflicts in a professional and tactful manner.
• Must remain professional at all times as you will represent STA, West Point Tours, and the United States Military at West Point.
• All tours are conducted in English, but additional language skills are a plus.
• Must attend all training sessions, and be able to give the tour successfully at the end of the 5 weeks
• Willingness to learn new software programs as needed in a timely manner.
• Ability to perform work accurately, thoroughly, and quickly within time frames allowed.
• Attend work on a regular and dependable basis
• Ability to successfully pass pre employment screenings
• Ability to perform the essential functions of the job
• Ability to comply with all policies and procedures established by company

Education and Experience:

High School Diploma or equivalent

Customer Service experience a plus

BYOD - Bring Your Own Device - Must have personal smart phone to be utilized for work related applications needed to perform check ins and other Tour Guide related functions-installation of company required security software may be required, reasonable stipend will be provided for use of personal device; current stipend is up to $20.00 per month

Physical Requirements - Physical Tasks-Frequency:
Climbing-Rarely
Walking-Frequently
Pushing/Pulling-Rarely
Reaching-Rarely
Repetitive Motions-Frequently
Sitting-Frequently
Talking-Frequently
Seeing-Frequently
Hearing-Frequently
Stooping/ Stretching-Occasionally
Standing-Occasionally
Lifting-Occasionally
Combination of Above-Rarely
Frequency Ratings:
Rarely (1% of the time or less)
Occasionally (2-15% of the time)
Regularly (16-40% of the time)
Frequently (41-100% of the time)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; Returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
All applicants must be eligible to work in the US without restrictions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.