Service Manager

Job Description

• Oversee and manage service department which includes shop and field service technicians, scheduling, staffing, and workflow management.
  
• Ensure all repairs and maintenance are performed safely, efficiently, and in compliance with industry standards and regulations.
  
• Monitor shop operations including inventory management, parts ordering, tracking, and invoice processing to ensure timely and cost effective purchasing
  
• Provide leadership, training, and support to service technicians, fostering a collaborative and productive work environment.
  
• Provide mentorship and support to mechanics by offering guidance, training, and constructive performance feedback to strengthen team skills and improve overall efficiency.
  
• Implement strategies to improve service efficiency, work quality.
  
• Maintain accurate records of all service activities, including work orders, and vendor invoices.
  
• Ensure compliance with all safety protocols and regulations.
  

• Proven experience as a Service/Fleet Manager or in a similar leadership role within the diesel repair industry
  
• Strong knowledge of diesel engine diagnostics, repair, and preventative maintenance
  
• Demonstrated leadership and team management skills, with the ability to motivate and develop staff
  
• Excellent customer service and communication abilities
  
• Ability to multitask effectively and manage competing priorities in a fast-paced environment
  
• Strong mechanical aptitude, along with solid organizational and problem-solving skills
  
• Prior diesel mechanic experience preferred
  
• Familiarity with fleet management systems
  
• Valid driver’s license with a clean driving record
  

• $100k - $115k, annually
  
• Great benefits package which includes:
  
• Health, dental, and vision insurance, STD and LTD.
  
• Paid time off and holidays.
  
• 401k matching
  
  

Requirements
Proven experience as a Service Manager or in a similar leadership role within the diesel repair industry. Strong knowledge of diesel engine diagnostics, repair, and preventative maintenance. Demonstrated leadership and team management skills, with the ability to motivate and develop staff. Excellent customer service and communication abilities. Ability to multitask effectively and manage competing priorities in a fast-paced environment. Strong mechanical aptitude, along with solid organizational and problem-solving skills. Prior diesel mechanic experience preferred. Familiarity with fleet management systems. Valid driver’s license with a clean driving record.