Manager of Security EMTs / Dispatchers / Drivers

Full-Time, Exempt Position

Manager, Public Safety - Supervises : Security EMTs, Dispatchers, Drivers

JOB SUMMARY

Responsible for the overall direction of the Public Safety area including emergency medical services (EMS), security, community transportation and communication dispatching services. Meets the financial objectives and supports the business goals of the organization. Ensures internal and external customer satisfaction, developing / retaining profitable market share, and increasing non-acquisition growth. Supportive of the Village’s mission, values, and service / hospitality (PRIDE) expectations. Completes training as required by policy.

ESSENTIAL JOB FUNCTIONS

• Researches new equipment and technology and ascertains funding.
• Manages resolution process for customer, resident, and associate concerns, including individuals and other organizations (e.g. hospitals, nursing homes, etc.).
• Develops and maintains department activities, systems, and documentation to support safety, risk management and corporate compliance goals.
• Maintains compliance with regulatory entities. Establishes protocols, policies, and procedures to provide efficient and effective service in line with applicable laws, regulations, and standard operating procedures for area agencies.
• Manages safety processes through education, awareness, and training. Assures safety compliance through monitoring and auditing processes. Assures proper training for licensed associates.
• Develops, implements, and monitors service delivery systems to support daily operations across the continuum.
• Develops and manages emergency services plan for all areas of the Village, including independent living and all licensed care facilities.
• Communicates departmental / organizational information and goals to department associates, residents, public and other departments. Assures high quality of service expectations to residents, associates, community, and other organizations that department serves or supports.
• Develops, monitors, and communicates systems to collect and report key data to benchmark and evaluate financial and regulatory performance as well as customer service / satisfaction and provides real time warnings of business changes. Adjusts department activities as appropriate.
• Develops and recommends business plan for marketable services. Works closely with marketing team to secure business within overall Village goals. Works with risk manager and / or others to coordinate all applicable contractual issues. Maintains contacts with point persons for organizations for whom we provide contractual services.
• Works cooperatively with mechanics to ensure all vehicles are in good working condition, have appropriate certificates of title, registration, state inspections, etc.
• Provides management to security program, dispatch communications center, and community transportation program.
• Maintains telecommunications contact with mobile and stationary units comprising emergency services, security, and transportation network to coordinate staff activities, enlist services of other agencies and / or provide alternate direction to on-scene personnel when planned procedures are not feasible.
• Serve on service teams or committees as assigned to provide support to key lines of Village business and ensure needs of those services are met.
• Facilitates problem solving within the legal boundaries to reduce risk of litigation.
• Develops and promotes processes for two-way communication between associates at all levels.
• Establishes policies, procedures and objectives for department and develops and manages budget processes, annual operating budget.
• Responsible for hiring, orienting, training, coaching, disciplining, discharging of associates in assigned departments and administration of Village and department policies.
• Counsels department associates, as needed. Disciplines and recommends to HR the termination of associates when necessary, documenting and coordinating actions with HR. Sets performance goals, monitors, and assesses performance of associates.
• Maintains accurate associate attendance records.
• Adheres to all safety regulations and requirements.
• Handles stress well and gets along with others within the workplace and with customers outside the department.
• Maintains acceptable standards of workplace conduct.

The responsibilities described above represent the primary responsibilities of the job. Other responsibilities may be assigned by the supervisor as warranted by business needs. The incumbent is expected to perform all assigned responsibilities.

ESSENTIAL QUALIFICATIONS

Education :

Experience :

Licenses / Certifications :

Knowledge and Skills (required unless otherwise noted) :

SPECIAL WORKING CONDITIONS

PHYSICAL AND MENTAL DEMANDS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISION RECEIVED

Reports directly to the Director of Public Safety.

SUPERVISION GIVEN

Provides frequent and ongoing direction to associates in Transportation, Security and Dispatch.

EOE / D / V

Nicotine-Free Workplace

Post-offer background check and medical screening required

Questions can be directed to careers@jkv.org

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.