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Genesys & Salesforce Contact Center Architect
Genesys & Salesforce Contact Center ArchitectArtmac Soft LLC • Dallas, TX, United States
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Genesys & Salesforce Contact Center Architect

Genesys & Salesforce Contact Center Architect

Artmac Soft LLC • Dallas, TX, United States
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Who we are :

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.

Job Description :

Job Title : Genesys & Salesforce Contact Center Architect

Job Type : C2C / W2

Experience : 10+ Years

Location : Dallas, Texas

Responsibilities :

  • Strong experience in Genesys GVP and Nuance Speech Solutions.
  • Proficiency in web services development and Genesys 8.x Framework.
  • Hands-on experience with SIP Server, Multi-Channel Routing, Web Chat, and Genesys Workspace.
  • Experience in CTI, SIP, and VoIP technologies.
  • Familiarity with integrating Salesforce, Remedy, and other third-party applications with Genesys.
  • Excellent understanding of call center routing strategies and historical reporting.
  • Strong troubleshooting and problem-solving skills.
  • Experience in Genesys Cloud solutions.
  • Knowledge of DevOps practices for deployment and automation.
  • Exposure to cloud telephony platforms and modern contact center as a service (CCaaS) solutions.
  • Develop IVR applications on Genesys GVP using Nuance Speech Server and Nuance Dialog Modules.
  • Designed and developed web services to support IVR and contact center functionalities.
  • Configure and implement Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, and Web Chat.
  • Integrate Genesys with third-party applications such as Salesforce and Remedy.
  • Collaborate with stakeholders to support and enhance call center routing strategies.
  • Manage and maintain Genesys Routing, Framework, and Reporting systems to ensure high availability and performance.

Qualification :

  • Bachelor's degree or equivalent combination of education and experience.
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