Support EngineerVirtualVocations • Laredo, Texas, United States

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Support Engineer

VirtualVocations • Laredo, Texas, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Support Engineer who can navigate a complex and dynamic environment while providing software support services for real-time systems used by Telecommunication Service Providers.

Key Responsibilities

Take ownership of support incidents and utilize available resources to resolve them

Continuously improve work quality through feedback and coaching from ticket reviews

Participate in emergency call rotations, requiring 24 / 7 availability every few weeks

Required Qualifications and Education

2-3 years of experience in a telco technical role, preferably in Support / Managed Services

Proficiency in Linux / Unix platform administration

Degree in Computer Science or Engineering

Ability to take emergency shifts every few weeks

Fluency in English (written and spoken)

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Support Engineer • Laredo, Texas, United States

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