BDC Customer Care Specialist

Service Bdc Representative

Responsibilities:

The Service BDC Representative is responsible for scheduling appointments for service through answering inbound phone calls, and making outbound calls to various people who have either declined service, have an open recall that needs to be addressed or missed their appointments among other similar lists. Essential duties as following:

• Handle all guest inquiries with a focus on 100% guest satisfaction.
• Receive inbound calls on service calls with a goal to establish a firm appointment date and time from the prospect guest to come to Hutchinson Ford.
• Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle service information.
• Gather and track all guest data as directed; accurately enter into BDC database.
• Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufacturers objectives.
• Work in close proximity with other Service BDC Representatives in a team based environment.
• Facilitate timely follow up on all inquiries as directed by management and/or procedures.
• Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
• Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests.
• Participate in departmental and dealership meetings; other duties as assigned by management.

Qualifications:

• Exceptional oral and written communication skills via phone, one-on-one and online are a must.
• Proficient in basic math and writing skills.
• Proven customer service track record or obvious desire to provide next level customer service.
• Comfortable in a high paced, competitive environment (all while actually enjoying your job!!!).
• Pass drug testing, background investigation/interview and pre-employment assessment.

Benefits:

• Competitive pay plan
• Medical / dental / vision / 401K / disability and life insurance / paid vacation and holiday
• Internal promotion opportunities and ongoing training
• Employee discounts

About Us:

The Hutchinson Automotive Group is a family owned and operated group of dealerships serving Macon, Forsyth, Warner Robbins and Albany, Georgia for over 20 years. At all of our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We offer New Buick, Cadillac, Ford, GMC, Kia, Mitsubishi and Toyota and well as quality pre-owned vehicles to fit every need. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.