Recovery Specialist

Job Opportunity at DriveTime Family of Brands

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

Responsibilities of the Job

This position involves extensive skip tracing to locate assets that are assigned for repossession. In all cases, the asset being located involves a defaulted loan where the specialist is attempting to secure the collateral with recovery efforts. + Review and assign accounts for recovery based on defined business criteria to mitigate risk and legal exposure by validating lien status + Make outbound phone calls as necessary to obtain details on vehicle location to aid recovery of asset + Locate borrowers and / or company assets by aggregating skip tracing data (account notes, skip tracing tools, phone calls, vendor updates, etc.) + Provide updates to recovery vendors to ensure effective recovery of collateral using newly sourced information + Initiate legal process when access to a located vehicle is blocked or customer is violent towards recovery vendor and defined business criteria are met + Other duties as assigned

Knowledge, Skills and Abilities

Clear, concise and professional written and oral communications and interpersonal skills + Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment + Strong negotiation and conflict management skills + Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives + Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers + Knowledge of collection policies / procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law + Self-motivated with critical decision-making capabilities; ability to self-start + Ability to work in an accurate, detail-oriented, and highly productive manner + Strong knowledge of skip tracing process, skip tool products, repo vendor operations and internal process flows

Requirements

High School Diploma, GED, or equivalent certification + Experience with Microsoft Office such as Excel, Outlook and Word + 2+ years of experience in loss mitigation and / or skip tracing + Associate degree or bachelor's degree in business or related field may be used as a proxy for experience

Physical Demands

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to remain in a stationary position at least 75% of the time. + Occasionally move about inside the office to access file cabinets, office machinery, etc. + Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. + Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations. + This position could require moving objects up to 20 pounds.

Perks

Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. + But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. + Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. + Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. + Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! + Gratitude is Green. We offer competitive pay across the organization, because, well money matters! + Game Room. Gimme a break no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. + In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! + Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! + We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! + Paid Time Off. Not just lip service : we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

DriveTime Family of Brands is Great Place to Work Certified! And get this : 90% of our rockstar employees say they feel right at home here. Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!