PAP Education Specialist

Job Duties:

• Develop and maintain a working knowledge of current Respiratory Programs and HME products and services offered by the company and all applicable governmental regulations.
• Effectively convey ideas or written processes and instructions to patients in a polite, informative, and appropriate matter.
• Identifies need for Pulse Ox testing to recertify or qualify O2 services per insurance regulations.
• Complete all company, insurance, and/or government-provided paperwork timely and entirely. Included, but not limited to; Delivery tickets, safety checklist forms, patient booklet receipts, ABNs, AMAs, equipment-specific instruction/cleaning forms, etc.
• Initiate, maintain and perform follow-up calls or visits with patients.
• Perform routine preventative maintenance checks and simple repair as required by company policy or manufacturer’s guidelines.
• Assist with customer equipment problems during business/non-business hours and under emergency situations. Troubleshoot all equipment failures calmly and patiently.
• Report equipment hazards and/or product incidents as required in accordance with company policies and procedures.
• Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Perform other related duties as assigned.

Competency, Skills, and Abilities:

• Equipment repair or maintenance skills.
• Strong verbal and written communication.
• Strong customer service skills.
• Ability to prioritize and manage competing priorities and tasks.
• Decision-making, analytical and problem-solving skills with attention to detail.