Technical Account ManagerVirtualVocations • Astoria, New York, United States
Technical Account Manager
VirtualVocations • Astoria, New York, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Account Manager with Contact Center experience.
Key Responsibilities
Serve as a technical subject matter expert on the company's architecture and collaboration tools
Partner with the customer account team to enhance customer relationships
Manage technical feature requests and act as a trusted advisor to customers
Required Qualifications
3+ years in a client-facing technical role, preferably as a Technical Account Manager or Solutions / Sales Engineer
Understanding of IP Telephony, SIP / H323, and troubleshooting network issues
Experience with video conferencing and UC tools
Administration experience with Windows, Mac, and Linux
Familiarity with cloud CCaaS platforms and contact center technologies
[job_alerts.create_a_job]
Technical Account Manager • Astoria, New York, United States
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