Casino Beverage Service Supervisor

Job Description

Starting at $17.88 per hour | Requires flexibility to work various shifts

In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our casino guests are happy with our service? As a Casino Beverage Service Supervisor, you will have a genuine passion for guest service, top notch organizational skills, and the ability to lead and work well in a team setting. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (

• Essential Functions)
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
• Assist Assistant Shift Manager with the daily operations of casino beverage service outlets and directly oversee frontline team members, including but not limited to cleaning detail, and money handling.
• Conduct daily pre-shift meetings, establish reports, and delegate tasks effectively.
• Ensure timely, positive resolution of guest inquiries, issues, and concerns, escalating more complex or serious concerns to management.
• Maintain a safe, sanitary, and organized work environment.
• Maintain a complete knowledge of service standards for all positions.
• Maintain complete knowledge of venue to include beverage selections, specials, promotions, events, and policies.
• Work at other venues as assigned, based on business needs.
• Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.

Job Qualifications

Working Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.