Technical Support/Operations Specialist (Dallas)Talent Groups • Dallas, TX, US

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Technical Support / Operations Specialist (Dallas)

Talent Groups • Dallas, TX, US

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.part_time]

[job_card.job_description]

Our client is looking for a Technical Support / Operations Specialist to join their team!

Hybrid in Dallas TX

$35 / hr W2

Contract

Job Duties

Assist with the analysis and resolution of operating system issues.
Assists in the administration of enterprise systems including servers, storage, and backup systems.
Monitors system performance and availability.
Installs and configures system software and hardware.
Assists in troubleshooting and resolving system issues.
Maintains system documentation and procedures.
Participates in disaster recovery planning and testing.

Education and Experience

Required Education

Bachelors degree with major coursework in computer science, math, information systems, or other related field OR, Associates degree and 4 years of experience, OR High school diploma or GED and 6 years progressively responsible and applicable information technology experience, required.

Experience

1-2 years experience in field directly related to operating systems and systems administration, including experience working with and maintaining multiple server hosts, in a combined environment.

Licenses and Certifications

Certification in at least one relevant operating system or associated technology is a plus.

Knowledge, Skills and Abilities

Principles and practices of system administration.

Operating systems such as Microsoft Windows and Linux.

Virtualization technologies.

Network protocols and services.

Additional Skills / Experience

Experience with ITSM tools, specifically ServiceNow

Strong Communication and customer service skills

Ticket Triage & Routing

Monitor incoming service desk tickets

Categorizing and prioritizing based on urgency and impact

Route tickets to the correct team or individual (and bounce back the ones that dont belong)

Pattern Spotting

Identify recurring issues

Escalate systemic problems

Help build FAQs or SOPs to reduce repeat tickets

User Communication

Provide status updates to users on ticket progress

Translate technical responses into plain English

Set expectations and reduce ticket ping-pong

Metrics & Reporting

Track ticket volumes, response times, and resolution rates

Highlight bottlenecks or areas where SLAs are slipping

Help leadership understand where the pain points are

Process Improvement

Suggest tweaks to workflows, escalation paths, or ticket templates

Help implement automation or self-service options

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