Computer Support Technician 2

Computer Support Technician 2

The School of Environmental and Forest Sciences, a school within the College of the Environment, seeks a full-time Computer Support Technician 2 to support a vibrant and diverse academic community of more than 500 undergraduate students, 100 graduate students, 40 faculty, and over 400 staff.

The School of Environmental and Forest Sciences (SEFS) was established in 1907 as one of the first natural resource programs in the country. Computing resources at SEFS comprise a complex networked environment, including research, administrative and instructional applications, some of which are in off-campus locations. In addition to supporting many of its administrative and office functions, SEFS makes use of IT in teaching and research, for applications ranging from advanced statistical analysis, machine learn, GIS and remote sensing, database management, and advanced computational modeling. SEFS seeks an experienced systems computer support technician to serve as our computing desktop support staff and SEFS-IT purchasing lead.

The primary role of this position is to provide support for the IT team, which currently includes more than 500 devices and multiple servers with 100-150 concurrent users. In performing a wide variety of functions, this position works closely with faculty, staff, and students to support their IT needs. The successful applicant must possess technical skills and be able to work patiently and productively with students, staff, and faculty spanning a range of computing expertise and with University of Washington IT to leverage institutional services for the benefit of SEFS. The ability to multi-task and prioritize multiple projects and tickets will be crucial to this position.

In this position, we seek someone who incorporates and demonstrates the SEFS Diversity and Inclusion statement in their daily work. Respect for difference and equity is a core value in the SEFS. We acknowledge and embrace difference (including race, gender, class, sexuality, religion, age, citizenship status, and ability) as we strive to create learning environments, scholarship, mentoring relationships, and working environments that foster inclusivity and belonging in our community. To do so, we strive to promote equity and inclusion by eliminating individual and institutional discrimination.

Responsibilities :

The primary responsibilities of the Computer Support Technician 2 are to support the computing operations of the SEFS Team. This includes network, software, and hardware troubleshooting, purchasing, upgrades, and projects as assigned to enhance the SEFS group computing environment.

• Work in a team role supporting the SEFS computing environment.
• Act as a primary help desk contact (Tier 1) to investigate problems, answer technical questions related to hardware and software, and document / escalate issues as appropriate, providing both on-site and remote support.
• Utilize system monitoring and "trouble ticket" systems to monitor and track tasks and issues.
• Install / upgrade / configure various hardware including desktops, laptops, thin clients, phones / tablets, security devices, copiers, printers, and other networked devices.
• Install / upgrade / configure various software including operating systems and applications.
• Troubleshoot and resolve software, hardware and network issues.
• Collaborate and coordinate with other members of SEFS IT as well as University IT staff.
• Work directly with faculty, staff, and students of various levels of technical background in a professional and constructive manner to resolve issues and provide appropriate solutions as needed.
• Support faculty and staff in setup and use of equipment for meetings or classes such as video projectors, laptops, and videoconference systems.
• Troubleshoot issues with systems and software in active classroom and meeting environments.
• Help develop and maintain documentation, lead group training sessions, and instruct individual users ad hoc on technology, systems, and software in use.
• Repair computer equipment including utilization of vendor specific warranty repair procedures.
• Occasional travel to off campus locations located within Washington State.

Minimum Requirements :

Additional Requirements :

Desired :