Starbucks Barista

ESSENTIAL FUNCTIONS

:

• Welcome and acknowledge all guests according to company standards, providing eye contact and a warm welcome as they enter the coffee shop area; anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of the company.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all Team Members during each shift.
• Maintains a clean and organized workspace so that Team Members can locate resources and product as needed.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Maintains regular and punctual attendance.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

SPECIFIC JOB KNOWLEDGE:

• Ability to learn quickly
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication and requesting clarification when necessary.
• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Available to perform many different tasks within the store during each shift
• Must be able to understand, read, write and speak English above a basic level, to effectively communicate with Team Members and Guests.
• Must maintain a neat and professional appearance upholding Company appearance standards at all times.
• Must be able to apply commonsense understanding, in carrying out instructions
• Must be able to comply in standardized situations with only occasional or no variation.
• Must be able to work without constant supervision.
• Must be able to work well as a part of a team.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee may be required to sit for long periods of time; using hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear.
• May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Must be capable of effectively using close vision, distance vision, and color vision.
• Able to operate in mentally and physically stressful situations

QUALIFICATION STANDARDS:

• Prior Food and Beverage, Coffee/Barista, Restaurant experience preferred.