Assistant Vice President, Complex Claims

JOB DESCRIPTION

:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Directly manages and directs a Major Loss Unit (MLU) of 6 director level claims professionals handling the highest severity, most complex claim matters and/or matters with large potential exposure to CNA’s insureds and CNA. Managerial responsibilities include driving optimal claim outcomes by ensuring timely, strategic, action-based claims handling on all MLU cases within the unit.

• Develops and implements strategic objectives that have substantial impact on the company by ensuring all claims are handled and resolved successfully and in accordance with claim best practices.

• Drives performance by leading and directing a Major Loss Unit of 6 director level claims professionals. Accountable for team execution and development, with an emphasis on talent management and succession planning in accordance with CNA’s strategic direction.

• Collaborates with senior Claims leadership on the development and implementation of key claim policies, business strategies and goals, regularly evaluating performance against goals; and holding self and team accountable for achieving desired results.

• Frequently collaborates with internal business partners in Underwriting and Actuary to ensure optimal implementation of business strategies; regularly communicating with these stakeholders regarding progress and status updates on impactful claim files, claim trends and legal developments that may impact the business; entrusted to manage appropriate levels of risks based upon informed analysis and technical expertise.

• Strives to achieve a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Identifies emerging issues and trends that may have substantial impact on CNA.

• Manages expenses and adequately controls resources to ensure successful operations within established budget, productivity and efficiency standards. Utilizes technology and leverages internal and external systems capabilities, data, and metrics to analyze trends and improve organizational and process performance.

• Champions CNA with an advanced understanding of the company’s differentiating position in the industry, CNA’s products and services, as well as a working knowledge and understanding of competitors’ products and services.

• Remains fluent and up to date on all legal and regulatory developments on the state and federal levels, industry activities, and trends. May represent CNA in industry trade groups.

Reporting Relationship

Claims VP with frequent interaction with Claims SVP and other senior leaders in Claims, Actuary and Underwriting.

Skills, Knowledge & Abilities

• Deep technical expertise with a background of successfully leading a team handling high exposure claims.

• Proven track record of successful claims management, including knowledge and understanding of theories and practices within claims management and insurance industry operations and working knowledge of finance and accounting functions.

• Ability to effectively interact and communicate with all levels of external and internal business partners within scope of responsibility, team and a matrix environment.

• Leadership and management skills demonstrating integrity and professionalism.

• Ability to drive results by identifying and resolving problems within scope of responsibility.

• Knowledge of the insurance industry, its products and services.

• Knowledge of Microsoft Office Suite and other business-related software, as well as applicable AI tools.

Education and Experience

• Bachelor’s degree with Master’s or J.D. preferred or equivalent experience.

• Typically a minimum of ten years of related work experience, with five years management experience.

• Applicable certifications or professional designations preferred.