Customer Support SpecialistVirtualVocations • Norfolk, Virginia, United States
Customer Support Specialist
VirtualVocations • Norfolk, Virginia, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Specialist (Remote - Toronto).
Key Responsibilities
Provide world-class support by taking ownership of user issues and collaborating with engineering and product teams
Become a product expert to assist users with workflows, integrations, and platform functionality
Enhance customer support operations by analyzing performance metrics and suggesting process improvements
Required Qualifications
2+ years of experience in Customer Support
Experience troubleshooting technical issues
Ability to build and maintain relationships with key stakeholders
Familiarity with customer support tools such as Intercom, Hubspot, and Notion
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