Network Performance Manager

Network Performance Manager

Salary Range: $100,000 - $114,000

Knowledge and Skills

• Proven ability to adapt to new technologies and tools that create efficiency and accelerate change
• Excellent written, verbal, and presentational skills
• Proven problem-solving and root cause analysis ability
• Management experience, and the confidence to lead a team of two analysts
• Ability to communicate difficult concepts clearly

Experience

• Undergraduate degree, science or engineering degree preferred.
• Demonstrated record of achieving tangible improvements in business performance.
• Previous experience working with large, imperfect databases
• Strong analytical and Excel skills, with experience using data to create graphics that drive actions.
• Record of being able to learn technical systems and tools quickly.
• Detailed understanding of performance improvement processes.
• Competency using SQL and/or PowerBI preferred.

General Management

• Project management experience.
• Good ability to prioritize and time manage to tight deadlines.
• Ability to build trust in relationships.

Other Requirements

• Must fully apply oneself to all requirements of the position.
• Must pass pre-employment drug and alcohol screen and random testing.
• Must meet safety requirements and place safety first in doing the work.
• Must meet environment protection requirements.

Key Accountabilities

• Identify and project manage specific, prioritized improvement projects against the most important areas for performance improvement.
• Lead the recurring Network Performance Review governance cycle to ensure that the business is always focused on the top performance issues.
• In conjunction with the Director of Performance & Operational Improvement, set a clear roadmap for how the business will improve operational performance on a one-year time horizon.
• Conduct and act upon impact assessments to quantify risks to performance.
• Conduct analysis to identify financial benefits of performance improvements and, based on the results, develop and present business cases as required.
• Lead initiatives with other areas of the business to cross-functionally improve the passenger experience.
• Collaborate with and support the other members of the Service Delivery team as required.
• Carry out other duties as assigned.
• Function as the subject matter expert for performance data in the business.
• In conjunction with the Director of Performance & Operational Improvement, set a vision for data infrastructure improvement and collaborate with Digital Solutions to make the vision a reality.
• Spearhead the development of new user-friendly reports and data analysis tools that will revolutionize the way the business views performance data.
• Equip other departments to make sure they have the data they need to succeed in improving operational excellence.
• Lead collaborative efforts with the rest of the business to establish robust data entry processes and maintain excellent data quality.
• Ensure all work coming out of the performance team is of high quality.
• Develop team members to build a high-performing team.
• Provide regular updates to the Director of Performance & Operational Improvement and to other senior leadership on progress against key actions and projects.
• Ensure the team is prioritizing work to deliver rapid action on most important issues.