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Associate Engineer
Associate EngineerCordia Resources by Cherry Bekaert • Anaheim, CA, United States
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Associate Engineer

Associate Engineer

Cordia Resources by Cherry Bekaert • Anaheim, CA, United States
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Job Title : Associate Engineer

Location : Anaheim, CA (On-site / Field)

Compensation : $31 / hour

Schedule : Full-time, typically 8 : 00 AM-5 : 00 PM (may fluctuate); occasional weekend or after-hours coverage as needed

Overview

An organization in the Anaheim area is seeking an Associate Engineer to join their team. This role provides both on-site and remote technical support across multiple client environments, ensuring the smooth operation of network systems, workstations, and IT infrastructure. The ideal candidate has a strong technical foundation, communicates effectively with remote clients, and thrives in a hands-on, problem-solving environment. Key Responsibilities

  • Provide remote and on-site technical support to client users.
  • Troubleshoot and resolve issues with workstations (PCs, laptops, monitors).
  • Configure and maintain firewalls, Wi-Fi access points, and network switches.
  • Support server and cable management activities.
  • Communicate and escalate complex issues to the internal IT team when necessary.
  • Manage ticketing requests and ensure timely resolution.
  • Maintain appropriate documentation for issues, resolutions, and configurations.
  • Ensure system security and proper authentication protocols are followed.
  • Represent the team professionally during client visits.

Requirements

Experience :

  • 1+ year of IT support experience (preferably in an MSP environment).

    • Education / Certifications :

  • CompTIA Network+ and A+ certifications required (or equivalent experience).
  • CCNA (Cisco Certified Network Associate) or equivalent certification preferred.

    • Technical Skills :

  • Networking fundamentals (switches, firewalls, VPNs).
  • Knowledge of authentication protocols and remote connectivity tools.
  • Familiarity with ticketing systems and enterprise support platforms.

    • Soft Skills :

  • Excellent verbal and written communication skills.
  • Strong customer service mindset with a "can-do" attitude.
  • Ability to manage time and prioritize multiple requests effectively.

    • Additional Information

  • Work Model : Primarily on-site in the Anaheim area, with occasional remote work and travel to client sites (reimbursed mileage).
  • Dress Code : Business casual-slacks and button-up shirts (no graphic tees). Jeans and polos permitted for on-site client work.
  • Language : Fluency in Spanish is a plus.
  • Hours : Standard business hours with potential for after-hours or emergency coverage (24 / 7 rotation, approximately twice per quarter).
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