Senior Customer Success Manager

A company is looking for a Sr Manager Customer Success.

Key Responsibilities

Manage customer relationships and optimize the customer experience to achieve cost management and contract modifications

Lead Services in the CALA North Sales Hub and ensure customer needs are met, providing guidance on necessary modifications

Interface with various internal teams to ensure project deliverables and financial targets are met, while supporting pre-sales activities as needed

Required Qualifications, Training, and Education

Bachelor's degree in Engineering, Computer Science, or related field; Master's preferred

8-10 years of related experience, with a proven success in customer-facing roles

Strong technical knowledge of networking, security, and large-scale procurement

Skilled in organizational leadership, financial management, and contract negotiation

PMP, ITIL, or similar certifications preferred; security clearance may be required