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E-Commerce Customer Service Representative
E-Commerce Customer Service RepresentativeASIA INTERNATIONAL, INC. • Santa Ana, CA, US
E-Commerce Customer Service Representative

E-Commerce Customer Service Representative

ASIA INTERNATIONAL, INC. • Santa Ana, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Job duties and responsibilities include but are not limited to :

  • Assist customers with questions regarding the website including product details, shipping, cooking instructions, etc.
  • Confirm orders that have been placed
  • Resolve any issues customers may experience with their package or product
  • Create and confirm shipping labels; resolve any FedEx delays
  • Respond to customer service emails, calls, and text messages
  • Input and update orders
  • Assist with marketing emails
  • Add new products to Shopify
  • Projects as assigned
  • Assisting manager with Marketing strategies as needed
  • Assist with launching new products
  • Social media postings
  • Respond to Google Reviews

Hours : Monday – Friday 7am – 3 : 30pm

Ideal candidate must have :

  • Excellent written and verbal communication skills
  • Excellent computer and technology platform skills
  • Resourceful, independent, and a problem solver
  • Outstanding attention to detail and accuracy
  • 1-2 years of experience in web management or E-Commerce support role
  • Must be detail oriented, well organized, and capable of working independently

    • Preferred Qualifications :

  • DropBox
  • Buffer
  • Omnisend
  • Shopify
  • Microsoft Office
    • [job_alerts.create_a_job]

    ECommerce Customer Service Representative • Santa Ana, CA, US

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