Communications Dispatcher II - Water Supply & Treatment Division - SFPUC (1705)

Communications Dispatcher Ii

The Communications Dispatcher II provides around the clock dispatch support to the departments managers and supervisors, field crews, and operations personnel. This is an as-needed temporary appointment not to exceed 1040 hours in a fiscal year. Candidate to cover any full shift or partial shift on an as-needed basis. Candidate may be called on short notice to work the day shift (7:00am to 3:00pm), swing shift (3:00pm to 11:00pm), or graveyard shift (11:00pm to 7:00am). Location: San Francisco Water Supply and Treatment Division, 1000 El Camino Real, Millbrae, CA 94030.

Essential Duties:

• Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, keyboard, two-way radio and pager systems utilized to receive and transmit information. Request reports and emergency calls from a number of mobile radio field units and telephones, or to transmit messages to field units and/or to route calls to proper bureau or detail for action.
• Verifies and evaluates messages received to determine if information is accurate and may follow up to ensure proper receipt and understanding to determine type of action necessary and appropriate staff and/or agency to be notified.
• Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed; makes phone requests for ambulance, tow-truck or other emergency services; makes inquiries of other agencies as requested by field units; reads maps and gives directions on how to get to location of emergency.
• Records information in and electronic system using a computer, sends detailed information using a computer-based messaging system, logs daily entries of various information in our computer data base, tracks entry and exit of watershed by permit holders.
• Performs other duties as assigned.

Minimum Qualifications:

If you are interested in a job like this, we are looking for people that have the following: Experience: Two years of verifiable experience operating a two-way radio communications base station, receiving, recording and transmitting messages from one source to another. OR Combined total of two years of verifiable experience operating a multi-line telephone, and a two-way radio communications base system. One year of this experience must have been operating a two-way radio base station. Applicants need to demonstrate that they met the minimum qualifications on their application. Applicants must meet the minimum qualification requirement by the filing deadline unless otherwise noted.

Desirable Qualifications:

Experience working as a communications dispatcher or operator. Knowledge in responding to emergency calls and able to multitask and take immediate action. Strong communication skills. Knowledge of reading maps and conveying accurate information to recipient. Ability to evaluate information and make sound decisions. Responsible and able to work independently and on a team. Strong organizational and time management skills. Available to work with frequent flexibility such as nights, weekends and holidays (day, swing or graveyard shift).

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at How to Verify Education Requirements.