General Manager - Title & Escrow Services

General Manager - Title & Escrow Services

The General Manager, Title & Escrow will build and scale our national title and escrow operation from the ground up to support our rapidly growing SFR acquisitions businesscurrently acquiring thousands of homes annually. This is a rare opportunity to create meaningful impact by designing and implementing a best-in-class title organization that will become a competitive advantage for the company.

This role requires both strategic vision and hands-on execution. You'll establish operational frameworks, build high-performing teams, and leverage relationships with national underwriters to scale this core function. The ideal candidate is a proven title executive with deep operational experience, a strong network in the industry, and a track record of scaling operations in high-growth environments. Success requires effective collaboration across our portfolio companies to deliver seamless transaction execution at scale.

Core Responsibilities

1. Operational Leadership & Execution

• Design, launch, and scale multi-state title and escrow operations, ensuring compliance with all regulatory and underwriting standards.
• Implement efficient workflows, SLAs, and process controls to deliver consistent, high-quality closings for residential transactions.
• Lead day-to-day operations, including technology integrations, audit readiness, and ongoing optimization of closing performance metrics.
• Drive innovation through adoption of modern title technology, automation, and data-driven process management.
• Oversee financial performance, including P&L accountability, revenue forecasting, and margin optimization.

2. Organizational Design & Talent Development

• Build the organizational structure and staffing model for a national title and escrow business.
• Recruit, onboard, and mentor high-performing teams including title and escrow managers, escrow officers, and support staff.
• Develop and implement training programs, operating procedures, and career pathways to support scalability and consistency.
• Foster a culture of operational excellence, accountability, and continuous improvement.

3. Strategic Underwriter & Partnership Management

• Develop and maintain strong relationships with major national underwriters, ensuring best-in-market pricing, support, and partnership alignment.
• Negotiate underwriting agreements, premium structures, and compliance frameworks that optimize cost and service levels.
• Serve as the primary liaison for audits, licensing, and compliance coordination with underwriters and regulators.
• Represent the company as a trusted and respected industry partner across underwriter and vendor networks.

Qualifications

• 15+ years of progressive leadership in title and escrow operations, with national or multi-state scope.
• Demonstrated success building or scaling a title and escrow business, ideally in a tech-enabled or high-growth environment.
• Deep operational understanding of residential closing processes and title insurance compliance.
• Established relationships with major national underwriters and a history of effective negotiation and partnership management.
• Experience owning business unit P&L, implementing technology-driven efficiencies, and managing large-scale teams.
• Entrepreneurial, adaptable, and comfortable operating in ambiguity ideally with experience in a startup or new business launch context.