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Showroom Team Lead
Showroom Team LeadIndochino • Troy, Michigan
Showroom Team Lead

Showroom Team Lead

Indochino • Troy, Michigan
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

ABOUT THE ROLE :

The Team Lead is an entry-level leadership role responsible for supporting the showroom’s day-to-day operations while driving results and delivering exceptional customer experiences. As a key member of the showroom leadership team, the Team Lead ensures operational excellence and helps to foster a culture of collaboration, accountability, and success.RESPONSIBILITIES : Sales Leadership + Accountability

  • Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.
  • Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV).
  • Assist in managing customer appointments and walk-in traffic to maximize sales opportunities.
  • Hold team members accountable for achieving personal and team-based KPIs.
  • Provide guidance and coaching to team members in the moment to enhance performance and customer interactions.
  • Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service.

Operational Excellence

  • Assist with daily operational tasks, including floor management, staff scheduling, and ensuring smooth workflow.
  • Serve as the acting leader on the sales floor during the absence of the Showroom Manager.
  • Maintain a seamless customer experience by ensuring operational tasks are completed efficiently and effectively.
  • Solve customer issues with professionalism and a solution-oriented mindset.
  • Bring forward feedback and ideas to improve showroom operations and merchandise presentation.
  • Oversee opening and closing procedures, ensuring the showroom is prepared for daily operations and secured at the end of the day.
  • Perform routine checks to ensure all operational and safety standards are met during opening and closing.

    • Fittings and Alterations

  • Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
  • Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
  • Oversee the fitting process by holding the team accountable for quality and efficiency.
  • Collaborate with tailors and alteration specialists to communicate customer requirements effectively.
  • Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
  • Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.

    • People Development

  • Support the onboarding and training of new Style Guides, ensuring they understand key processes, metrics, and customer service standards.
  • Mentor and guide team members to ensure consistent delivery of exceptional customer experiences.
  • Foster a positive, collaborative team environment that aligns with company values.
  • Provide ongoing feedback and encouragement to team members, promoting growth and accountability.

    • Customer Experience

  • Lead by example in delivering a seamless and unforgettable customer experience.
  • Ensure all customer appointments and interactions reflect the brand’s commitment to exceptional service.
  • Manage escalated customer concerns with tact, urgency, and a focus on delivering positive outcomes.
  • Uphold and model Indochino’s customer experience standards both online and offline.

    • Entrepreneurial / Be a Business Owner Mindset

  • Identify and act on opportunities to improve showroom performance and customer satisfaction.
  • Contribute innovative ideas to enhance the showroom’s operations, sales strategies, and team engagement.
  • Act as a subject matter expert on fit, product knowledge, and customer experience.

    • REQUIREMENTS :

  • 1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment.
  • Proven ability to meet and exceed sales targets and KPIs.
  • Strong leadership and mentorship skills with a collaborative approach.
  • Excellent interpersonal and communication skills.
  • Keen understanding of menswear products, fit, and tailoring processes.
  • Ability to remain calm under pressure and lead a team during high-energy situations.
  • Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities.
  • Strong proficiency in iOS and MS Office applications.
  • Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

    • WHY WORK AT INDOCHINO :

  • Growth Opportunities : Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company.
  • Collaborative Environment : Work alongside talented and passionate team members who support each other to succeed.
  • Impactful Work : Contribute to a growing retail department and help shape the future of Indochino.
  • Customer Focused : Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.
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