CRM Analyst

Requisition ID: 917435
Store #: E01222 Selling - Sales Ops DAL-C
Position:Full-Time
Total Rewards:

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

GENERAL FUNCTION

The CRM Data Analyst oversees the maintenance and optimization of the SAP Sales Cloud platform, ensuring data accuracy, system performance, and user support. This individual acts as a key liaison between sales, IT, and marketing teams to enhance CRM capabilities, lead system improvements, support business intelligence tools, and provide training to end users.

MAJOR DUTIES AND RESPONSIBILITIES

• Maintain and enhance CRM (SAP Sales Cloud) capabilities Daily support and troubleshooting Perform multiple data loads Support the Geotagging process Maintenance of security settings Enhance the systems with support from IT to fit the needs of the company, which includes developing Business Requirements; Gap Analysis and UAT Provide analysis to support recommendations for improvements Monitor system performance and update when necessary Work closely with the IT and Reporting counterparts to ensure high accuracy of the data published
• Act as the Super User for the team on Business Intelligence tools like OBIEE, Business Object (SAP)
• Train, coach and support the Sales Analysts on the CRM platform (SAP Sales Cloud)
• Identify opportunities and lead the transformation of CRM sales instance
• Develop close partnership with marketing and technology service lines to implement improvements to the CRM cloud
• Support the team by providing proactive feedback on process and data issues and collaborate with the resolution of these issues

BASIC QUALIFICATIONS

• Bachelor’s Degree in Information Systems, Computer Science, Data Science or Business Administration
• 3-5 years in a Sales or Marketing Analytics, or related role, required
• Strong knowledge of CRM systems/ administration (SAP Sales Cloud, Salesforce.com or similar CRM platform)
• High level of technical understanding and hands-on experience including dealing with complex data systems and processes
• Strong communication skills
• Effective team player
• Superior data analytical skills
• Strong attention to detail and follow through
• Ability to multi-task, prioritize, take on responsibility and work well under deadlines
• Proven ability to assess problems and research solutions
• Strong customer support orientation

PREFERRED QUALIFICATIONS

• Experience with Business Intelligence tools (Business Object, PowerBI, Tableau) is a plus

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.