Director of Resident Services

Are you a poised professional with a joyful heart for working with the senior population? Do you enjoy working collaboratively with residents and teams to resolve concerns and build an environment of engagement? St. James Place is looking for such an individual to join our team and continue to thrive while fulfilling the needs of our residents.

The Director of Resident Services is responsible for developing positive relationships with residents and families, listening to understand their needs, ensuring resolutions to their concerns and coordinating campus resources. The Director of Resident Services encourages resident involvement in the community, works collaboratively with teams and departments, and strives to strengthen our wellness culture at St. James Place.

Requirements:

• Bachelor's Degree in Social Services, Marketing, or related field of study.
• Licensed RN, LPN, RD, MSW, LSW, or counselor in state of Louisiana.
• Engaging ability to attract people and build successful collaboration.
• Passion for health and wellness.
• 5+ years supervisory experience.
• 5+ years' experience providing health care or coordinator of services, or health related education to adults.
• Successful experience and comfort dealing with conflict resolution.
• Experience developing or improving programs.

Responsibilities:

1. Interact with residents and family members to listen to and understand their needs, resolve problems, and coordinate campus resources as appropriate.
2. Communicate and work collaboratively with departments and outside professional resources to meet resident and family member needs.
3. Chair the Wellness Committee, that works towards strengthening our wellness culture.
4. Serve on a taskforce to oversee the development of a proprietary protocol/program.
5. Supervise a team of 4.
6. Serve on the Senior Leadership Team.
7. Responsible for department budget.
8. Serve on-call, on a rotation basis.
9. Requires ability to easily move about the campus to meet with residents, participate in meetings and events, and to evaluate program effectiveness.

Benefits:

Health Insurance

Dental Insurance

Vision Insurance

Discounted Fitness Center Membership

Employee Assistance Program

Vacation/Sick/Holidays

Life Insurance

Short-term Disability Insurance

Voluntary Insurances Option

403(b) Retirement Plan with company match

EEO Statement: St. James Place is an Equal Opportunity Employer and will recruit, hire, promote, and train for all jobs without regard to race, color, religion, sex, origin, age, disability, or Veteran status.

Equal Opportunity Employer
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