Restoration Crew Chief

Crew Chief

Do you love helping people through difficult situations?

Then don't miss your chance to join our Franchise as a new crew chief. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

Manage and complete jobs according to SERVPRO processes per work order. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate and establish relationships with commercial, insurance, and residential customers.

Responsibilities

Explain processes and answer customer questions, as needed

Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met

Communicate clear expectations to Production Technicians and supervise their activities

Perform production processes as scheduled and ensure quality control

Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers

Resolve problems quickly as they arise

Manage job file documentation to ensure complete and accurate project details

Manage and control costs of production projects

Manage assets by protecting and using equipment and materials properly

Clean and maintain vehicles, equipment, warehouse, and office areas

Perform sales and marketing activities, including add-on sales and security checks

Qualifications

Effective written and oral communication

Experience in cleaning/restoration preferred

High school diploma/GED

IICRC certifications preferred

Ability to be on call for after hours and weekend emergencies (on call shifts are scheduled)

Physical and Work Environment Requirements

Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance

Exposure to chemicals

Walking and standing for long periods of time, driving, sitting, climbing,

Ability to climb ladders and work at ceiling heights

Ability to work in tight spaces (e.g., crawls spaces under buildings)

Repetitive pushing/pulling/lifting/carrying objects

Additional Incentive bonuses available on top of hourly wage.

Compensation: $19.00 - $25.00 per hour