Talent.com
Services Support Representative
Services Support RepresentativeAmpcus • West Valley City, UT, United States
Services Support Representative

Services Support Representative

Ampcus • West Valley City, UT, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Services Support Representative

Location(s): Salt Lake City, UT

Job Profile Summary:
Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals. Screens, diagnoses, researches and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment. Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution. Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs).

Key Responsibilities:

  • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
  • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
  • Escalates complex problems to other resolver teams or vendors.
  • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
  • Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
Key Qualifications:
  • High School Diploma or GED required.
  • May require technical certification or Associate Degree.
  • Generally, 1-2years' experience in area of responsibility.


Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
[job_alerts.create_a_job]

Services Support Representative • West Valley City, UT, United States

[internal_linking.similar_jobs]

Sales Support

NormetSalt Lake City, UT, United States
[job_card.full_time]

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity.We offer premium equipm...[internal_linking.show_more]

 • [job_card.promoted]

Peer Support Specialist - Part Time | Supportive Housing

Valley Behavioral HealthSalt Lake City, UT, United States
[job_card.full_time] +1

Valley Plaza, Safe Haven & Storefront.Mon-Fri | 9:00am-1:00pm | 20 hrs/wk.CPPS certification required before starting.On-Demand Pay allows access to a portion of earned wages before the usual payda...[internal_linking.show_more]

 • [job_card.promoted]

Customer Support Specialist - Tier I

CanopySouth Jordan, UT, United States
[job_card.full_time]

Customer Support Specialist - Tier 1.Canopy is a fast-growing SaaS company in Draper, Utah building simple, efficient software for accounting firms.We are looking to revolutionize the accounting sp...[internal_linking.show_more]

 • [job_card.promoted]

Direct Support Professional Full time days

ColumbusSalt Lake City, UT, United States
[job_card.full_time]

Job Title: Direct Support Professional Full time days.Benefits of working at Columbus:.Life Insurance & Supplemental Benefits.Employee Assistance Program (EAP).Ability to accomplish something great...[internal_linking.show_more]

 • [job_card.promoted]

Business Relationship Support Representative

Wells FargoSalt Lake City, UT, United States
[job_card.full_time]

Business Relationship Support Representative (CSO2).At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do.We are seeking candidates who emb...[internal_linking.show_more]

 • [job_card.promoted]

Customer Support Representative (Remote)

Ecp123Salt Lake City, UT, United States
[filters.remote]
[job_card.full_time]

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents.ECP is used in over 6,500 communities around the world.Were looking to further expand...[internal_linking.show_more]

 • [job_card.promoted]

Remote Client Support Representative - Travel

Cross Borders with AlexSalt Lake City, UT, United States
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey.In this fully remote role, you will serve as a key point of contact for travelers, p...[internal_linking.show_more]

Customer Service Representative - Utah

Amicis GlobalSouth Jordan, UT, United States
[job_card.full_time]
[filters_job_card.quick_apply]

Job Title: Client Support Service / Customer Service Representative Job Location: 680 West 10000 South, South Jordan, UT, 84095 Job Duration: 6 Months + Extension Preference for 1 of the following ...[internal_linking.show_more]

Customer Support Representative - Water Industry Experience preferred

Fresh Water SystemsSalt Lake City, UT, United States
[job_card.full_time]

Customer Solutions Representative.This Customer Solutions Representative is responsible for receiving, responding to, and making live phone calls, voice mail, email, and live chats.Representatives ...[internal_linking.show_more]

 • [job_card.promoted]

Support Specialist - Tier 1 (Remote)

PATTERSON TECHNOLOGY CENTERSalt Lake City, UT, United States
[job_card.full_time] +2

The Support Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow inquiries for software, servi...[internal_linking.show_more]

 • [job_card.promoted]

Customer Support Representative

The Grace CompanyWest Jordan, UT, USA
[job_card.full_time]
[filters_job_card.quick_apply]

Since creating our first quilting frame, The Grace Company has been dedicated to connecting people with their passions through innovative solutions.We are a company focused on enriching lives, and ...[internal_linking.show_more]

National Support Specialist, Multivendor Services - Siemens

PhilipsSalt Lake City, UT, United States
[job_card.full_time]

Lead and mentor Field Service Engineers, resolve complex escalations quickly, and drive improvements in service quality and parts usage.If you’re a technical expert who loves solving problems and e...[internal_linking.show_more]

 • [job_card.promoted]

Customer Support Specialist II

Castlight HealthSandy, UT, United States
[job_card.full_time]

Apree Health is growing! We are on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value...[internal_linking.show_more]

 • [job_card.promoted]

Accounting Services Representative

Centuri Construction GroupCenterville, UT, United States
[job_card.full_time]

Accounting Services Representative.Connecting People to Possibility As a publicly traded company with $2.Centuri leads the way in utility infrastructure across North America.What sets us apart is o...[internal_linking.show_more]

 • [job_card.promoted]

Customer Support - Tier I (Payments & POS)

Lightspeed DMSSouth Jordan, UT, United States
[job_card.full_time]

Customer Support - Tier I (Payments & POS).As a Customer Support Tier 1 (Payments & POS), you will serve as the first point of contact for dealership customers experiencing POS hardware and softwar...[internal_linking.show_more]

 • [job_card.promoted]

Customer Support Specialist - Tier I

ConfidentialSouth Jordan, UT, United States
[job_card.full_time]

Customer Support Specialist - Tier 1.Canopy is a fast-growing SaaS company in Draper, Utah building simple, efficient software for accounting firms.We are looking to revolutionize the accounting sp...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Implementation Support Specialist

SmithRxLehi, UT, United States
[job_card.full_time]

Implementation Support Specialist.SmithRx is a rapidly growing, venture-backed Health-Tech company.Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector b...[internal_linking.show_more]

 • [job_card.promoted]

Technical Service Representative

Huish Outdoors LLCSalt Lake City, UT, USA
[job_card.full_time]
[filters_job_card.quick_apply]

Huish Outdoors is passionate about dive and watersports.We develop products that fuel the human spirit for adventure, keep people active, exploring, and enjoying our world's aquatic environments.Ou...[internal_linking.show_more]