Support Specialist

A company is looking for a Support Specialist (UK) to provide front-line customer support.

Key Responsibilities

Respond to live chats and emails, managing cases through to resolution while adhering to response time targets

Troubleshoot account access, order status, and payment issues efficiently and accurately

Identify and escalate fraud and safety situations, while maintaining accurate ticket tagging and case notes

Qualifications

1-3 years of experience in high-volume customer support, preferably in chat and email

Proven ability to meet SLA targets and maintain high customer satisfaction ratings

Strong written English skills with the ability to adapt tone for various customer interactions

Experience with modern support platforms and familiarity with tools like Notion and Slack

Reliable and accountable, particularly for non-traditional hours, with a disciplined approach to data hygiene