Contact Center Representative

A company is looking for an LTD Contact Center Representative to enhance member experiences through effective communication and problem resolution.

Key Responsibilities :

Deliver personalized service and respond to product inquiries

Conduct research and follow up on member issues to achieve resolution

Provide administrative support and participate in team huddles

Required Qualifications :

High school diploma or equivalent

1+ years of customer service experience in a call center

Familiarity with using computer and telecommunications technologies

Experience with performance metrics and quality assurance processes (preferred)

Knowledge of Lean methodology for problem-solving (preferred)