L2 Software Support EngineerVirtualVocations • Omaha, Nebraska, United States
L2 Software Support Engineer
VirtualVocations • Omaha, Nebraska, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for an L2 Software Support Engineer.
Key Responsibilities
Provide expert-level service for mission-critical data security products
Perform advanced troubleshooting, incident response, and problem management
Take ownership of complex customer issues requiring deep technical analysis
Required Qualifications
Bachelor's degree in Computer Science, Engineering, or Information Technology
At least 4 years of experience in technical support, systems administration, software engineering, or solutions architecture
At least 3 years of experience in technical operations related to infrastructure architecture, database architecture, and data security
At least 3 years of experience with public cloud platforms, preferably AWS
Experience with modern cloud-based data warehousing and processing platforms
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