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Lead Veterinary Receptionist Office Manager
Lead Veterinary Receptionist Office ManagerAlliance Animal Health • Indianapolis, Indiana, USA
Lead Veterinary Receptionist Office Manager

Lead Veterinary Receptionist Office Manager

Alliance Animal Health • Indianapolis, Indiana, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Job duties include but are not limited to :

The Paw Patch Veterinary Hospital is seeking a highly organized compassionate and motivated Office Manager / Lead Client Service Representative (CSR) to join our team. This hybrid role combines leadership administrative oversight and front-desk excellence to ensure an exceptional experience for our clients patients and staff. The ideal candidate is a positive solutions-focused professional with strong communication skills and a passion for supporting a veterinary care team.

Key Responsibilities

Leadership & Team Support

  • Supervise mentor and support the Client Service Representative team.
  • Assist with scheduling workflow coordination and delegation of front-desk duties.
  • Participate in hiring onboarding and training new CSR team members.
  • Model and reinforce a positive respectful and team-oriented work culture.
  • Address staff concerns escalate issues to management when needed and facilitate conflict resolution.
  • Assist in driving clinic initiatives for growth.
  • Scheduling of the CSR team DVM team and kennel team.

Client Service & Front Desk Operations

  • Provide high-quality empathetic service to clients both in person and over the phone.
  • Manage check-in and check-out processes appointment scheduling and medical record updates.
  • Handle client communication regarding estimates invoices patient status and follow-up care.
  • Assist in resolving client concerns professionally and in alignment with hospital policies.
  • Ensure the front-desk area remains clean organized and efficient.

    • Administrative & Operational Oversight

  • Oversee daily office operations to ensure smooth workflow and timely task completion.
  • Manage inventory of office supplies forms and front-desk materials.
  • Assist with financial tasks such as invoice review payment processing and end-of-day balancing.
  • Maintain and update internal protocols forms and training materials.
  • Assist with compliance tasks recordkeeping and policy implementation.

    • Communication & Coordination

  • Serve as a liaison between the CSR team veterinary technicians and veterinarians.
  • Communicate scheduling adjustments client updates and workflow needs to ensure seamless patient care.
  • Support hospital initiatives community outreach and client education efforts.

    • Qualifications : Were looking for :

  • Previous veterinary or medical reception experience required; leadership experience strongly preferred.
  • Strong interpersonal communication and customer-service skills.
  • Excellent organization time-management and multitasking abilities.
  • Proficiency with veterinary practice software Office Suite email online client communication platforms online clinic stores
  • Ability to remain calm and professional in a fast-paced emotional environment.
  • Must be reliable adaptable and committed to collaborative teamwork.

    • Physical & Work Requirements

  • Ability to sit stand and move throughout the day.
  • Comfortable handling occasional pet interactions in lobby settings.
  • Ability to lift up to 30 lbs as needed.

    • Schedule & Benefits

  • Full-time position; schedule may include rotating Saturdays.

    • Additional Information :

    Pay Range : $18-$23 / hr depending on prior experience

    We offer our staff :

  • Comprehensive Benefits (health dental vision liability 401k & 401K matching program life & supplemental insurance HSA & FSA)
  • Employee Assistance Program
  • Paid Vacation and Sick Time for ALL Employees
  • Paid Bereavement Program
  • Paid Parental Leave Program
  • Competitive Compensation
  • Continuing Education Allowance (applies to licensed / registered / certified roles)
  • Tuition Assistance Program
  • Access to a CVA / CVT / CVPM Partnership through Penn Foster
  • Career Development Opportunities
  • Referral Bonus Program for most positions!
  • Additional Benefits (i.e. Personal Pet Discounts Holiday Pay Uniform Allowance Bonuses etc)
  • Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
  • Note some benefits may only be available to or vary slightly for full time employment status vs part time status.

    • For additional details including our full equal opportunity statement texting / outreach communication authorization physical requirements of the job and more please visit  Work :

    No

    Employment Type : Full-time

    Key Skills

    Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird

    Experience : years

    Vacancy : 1

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