Product Program Manager, One Genesys Framework

Product Program Manager, One Genesys Framework

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview

The OGF team partners across Product, Marketing, Sales, Customer Success, Finance, Legal, and IT to lead major launches and operational initiatives. The team leverages AI-enabled insights and strong program, product, and process management expertise to drive execution and continuous improvement across the company. This role requires strong influence, structured thinking, and the ability to guide diverse teams toward shared outcomes.

Responsibilities

• Manage complex global initiatives from inception through launch, including business case development, solution design, company wide readiness, and performance tracking
• Monitor initiative milestones, dependencies, and risks, and use insights to support prioritization, performance measurement, and executive decision making
• Communicate progress and key actions to cross functional partners and leaders in a clear and structured manner that drives alignment and accountability
• Enable teams to understand and apply Genesys operational frameworks, tools, and processes to improve consistency and execution quality
• Contribute to continuous improvement of the One Genesys Framework by incorporating insights, feedback, and best practices from company wide initiatives
• Partner with cross functional teams to drive clarity on scope, timing, and resource needs for high impact programs
• Identify opportunities to streamline workflows or improve collaboration, including the use of AI tools and automation where appropriate

Basic Qualifications

Preferred Qualifications

Why Genesys

Joining Genesys means becoming part of a supportive, collaborative, and innovative global team that values empathy and works together to move the business forward. Employees have the opportunity to make a measurable impact, contribute to transformative work, and help shape the future of experience orchestration.

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$83,000.00 - $154,200.00

Benefits

If a Genesys employee referred you, please use the link they sent you to apply.