Hospice Office RN Case Manager

Job Description

Job Description

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Signing bonus

Vision insurance

Are you looking for a place where you can make a genuine difference in peoples lives, during their final hour?

Search no further.

Compassionate Care Hospice was established to serve our communitys terminally ill, so that their last days on earth are peaceful and dignified. Help us write beautiful final chapters for those in need.

We are headquartered in Fresno and services the Central Valley, including the following counties : Fresno, Merced, Madera, Tulare, Kings, Mariposa, Stanislaus, and Kern County. Our top priority is maintaining our culture of respect and love for our patients and team, alike. Our commitment to our core values allows us to be a provider and employer of choice. We understand that our employees are key to providing quality care and are our most important resource.

We actively seek career-oriented individuals, to whom we offer job security and upward mobility when appropriate - based on merit and performance. We proudly employ an accomplished team of professionals and our team is as diverse as the communities we serve, representing different ethnicities, religions, ages, national origins, and sexual orientations.

Join us today and grow with us!

We are currently seeking to fill the Hospice Office-Based RN Case Manager position.

• Position to be performed in the Fresno Headquarters.
• Compensation $50-55 / hr (negotiable, based on experience, etc.).
• 1 year of experience in Hospice required.

JOB DESCRIPTION SUMMARY

The Office-Based RN Case Manager is a central clinical leader responsible for the oversight, coordination, and communication of hospice care for both home-based and facility-based patients. Operating from the central hospice office, this RN ensures timely implementation and monitoring of individualized plans of care (POCs), facilitates communication between interdisciplinary teams, and supports families, caregivers, and facility staff. This role is essential to ensuring regulatory compliance, timely documentation, and seamless coordination across all levels of hospice care delivery.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES

Core Responsibilities

1 . Clinical Oversight & Plan of Care Management

• Initiate, review, and revise hospice POCs
• Ensure interventions are carried out by field staff
• Track documentation to confirm symptom management and visit completion
• Maintain up-to-date documentation in the EMR (HospiceMD)

2. Communication & Coordination

• Serve as the primary point of contact for families, facilities, marketers and providers
• Notify parties before and after changes in condition or orders
• Conduct wellness calls for new admissions, imminent cases, and random check-ins
• Monitor Google Chat rooms and follow up on issues to ensure loop closure
• Review EOS reports from night / weekend shifts, post to patient chats, and follow up

3. Documentation & Compliance

• Document all care coordination and communication activities
• Ensure hospice and facility documentation align (meds, DME, MAR, 485s)
• Prepare and submit recert narratives notes in advance to field RN.
• Ensure all notes, plans, and IDG documentation are survey-ready

4. Resource & Order Management

• Submit and follow up on medication and DME orders
• Confirm delivery from pharmacy and vendors
• Work with staff and couriers to resolve pharmacy billing / authorization issues
• Coordinate deprescribing discussions with pharmacists and families

5. Team Integration

• Attend and prepare for weekly IDG meetings
• Provide handoffs and updates to night / weekend on-call staff
• Support field team with triage, follow-up, and case management guidance

Daily Tasks

Home Patients

• Review prior shift charting and communications
• Conduct wellness and symptom check-in calls
• Update care plans and coordinate field visit follow-through
• Monitor medication / DME delivery and order status
• Document updates in the chart and patient chat rooms

Facility Patients (SNF, ALF, B&C)

• Call facility nurses for overnight updates and visit coordination
• Review meds, MARs, wound care, and order follow-through
• Ensure documentation is delivered / uploaded as needed
• Communicate family updates and participate in facility discussions
• Track visit outcomes, follow up on issues, and document coordination

Key Performance Indicators (KPIs)

POSITION QUALIFICATIONS

1. Graduate of a National League of Nursing accredited school of nursing.

2. Current license in California and current CPR certification.

3. Registered nurses shall have a minimum of (a) one (1) year of experience as a professional nurse within the last three (3) years OR (b) have a baccalaureate degree in nursing from a program accredited by the National League for Nursing and a current RN license. Minimum of one years' experience, at least one of which is in the area of public health, home care, or hospice nursing is preferred.

4. Must be a licensed driver with an automobile that is insured in accordance with state and / or organization requirements and is in good working order.

5. Management experience not required. Responsible for supervising hospice aides.

6. Self-directed and able to work with minimal supervision.

7. Excellent observation, verbal and written communication skills, problem solving skills, basic math skills; nursing skills per competency checklist.

8. Prolonged or considerable walking or standing. Able to lift, position and / or transfer patients. Able to lift supplies and equipment. Considerable reaching, stooping bending, kneeling and / or crouching. Visual acuity and hearing to perform required nursing skills. Additional Information

Employees and patients are equally precious to us. Your happiness is our happiness - we offer you the following benefits for any full-time position :

Dynamic, fun, team-oriented work environment

Unparalleled company culture

Local company with soul

Countless growth and development opportunities

Flexible Schedules

Medical, dental and vision insurance

Mileage Reimbursement at current Federal rate

Gas reimbursement for those in company cars

PTO

Paid Holidays

Paid Sick Days

401K

And so much more!

Compassionate Care Hospice has grown into the Valleys leading Hospice establishment. Compassionate Care provides in-home medical, rehabilitative, and support services by seasoned professionals with comprehensive clinical training and robust hospitality experience.

CompassionateCare.com