Retirement Services Consultant

WHAT YOU’LL DO

As the Retirement Services Consultant, you’ll serve as the primary point of contact and subject matter expert for the ProService Multiple Employer Retirement Plan (MEP). You’ll ensure clients receive compliant, high-quality retirement plan services through proactive oversight, expert consultation, and hands-on support. From resolving daily client inquiries to executing complex compliance initiatives, your work will directly impact our clients' confidence in their retirement benefits. Success in this role means delivering accurate, timely service, strengthening vendor relationships, and enhancing plan operations through continuous improvement.

• Manage vendor relationships and coordinate all aspects of plan administration, onboarding, and compliance tracking

• Serve as a trusted advisor to clients and internal teams by delivering expert guidance on 401(k) plan operations, eligibility, and regulatory compliance

• Lead the execution of key compliance milestones including nondiscrimination testing, year-end audits, and Form 5500 filings

• Deliver engaging training sessions and enrollment meetings to educate clients and internal stakeholders on retirement plan fundamentals

• Maintain and update internal HRIS systems with 100% accuracy to reflect retirement plan and client changes

• Resolve retirement-related inquiries with urgency and precision- meeting or exceeding established service-level commitments.

• Identify opportunities to enhance plan operations, anticipate client needs, and contribute to participant growth in the MEP

WHAT YOU BRING

You bring deep expertise in 401(k) plan administration, a commitment to operational excellence, and a service-first mindset. With proven experience navigating ERISA compliance and retirement plan processes, you’re comfortable leading both routine tasks and strategic initiatives. You thrive in a fast-paced, detail-oriented environment and communicate with clarity, confidence, and care.

• Demonstrated expertise in 401(k) retirement plan administration; MEP experience strong advantage

• Solid understanding of ERISA regulations and plan document compliance

• Demonstrated success in client-facing roles, with excellent verbal and written communication skills

• Strong analytical and project management capabilities, with a drive to solve problems and improve systems

• Experience with HRIS platforms such as UltiPro, Prism, or Salesforce; proficiency in Microsoft Excel

• Ability to prioritize effectively, manage multiple deadlines, and adapt to evolving client and business needs

WHY PROSERVICE

At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other.

We believe great work happens when people are trusted, supported, and challenged to grow. We’re building a workplace where high standards and a strong sense of purpose go hand-in-hand—and where your contributions directly impact Hawaii’s employers, their employees, and the broader communities we serve. Here’s what you can expect:

• A Culture That Means Something: Our Core Values aren’t just words on a wall. They guide how we work, make decisions, and support one another.

• Trust and Autonomy: You’ll be empowered to manage your responsibilities with clarity and independence, backed by a team that shares your commitment to doing things right.

• Real Opportunities to Grow: Whether you're looking to deepen your expertise or step into leadership, you'll have access to feedback and coaching, development programs, mentorship, and clear paths forward.

• Flexibility with Accountability: For Hawaii-based employees, we offer hybrid work options. For those on the mainland, we offer fully remote roles, so long as you are ready to work on Hawaii Standard Time.

• Competitive Compensation and Benefits: We value your contributions and back that up with strong pay at $84,000.00 to $116,000.00 per year, full benefits, and resources to support your well-being.