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Personal Injury Intake Specialist
Personal Injury Intake SpecialistOrion Placement • Glendale, California, United States
Personal Injury Intake Specialist

Personal Injury Intake Specialist

Orion Placement • Glendale, California, United States
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Pay : $20.00 - $25.00 per hour

Why This Is a Great Opportunity

  • Join a fast-growing plaintiff-side law firm fighting for injured clients and everyday people
  • Be the first point of contact for new personal injury clients and make an immediate impact on their case outcome
  • Great fit for high-energy sales / customer service pros who want to break into (or grow in) the legal field
  • Clear growth path into senior intake, case management, or other legal support roles as you prove yourself
  • Competitive hourly pay, full benefits, and a positive, team-focused work environment

Location : On-site in Glendale, CA. Youll work in a busy, centrally located office thats easily commutable from Glendale, Burbank, Pasadena, and surrounding Los Angeles areas.

Note : This role requires prior experience in a high-volume, phone-based environment (intake, sales, or customer service), strong communication skills, and the ability to work on-site full-time in Glendale, CA.

About Our Client

Our client is a highly reputable plaintiff-side law firm focused on helping injured individuals, workers, and consumers stand up to large corporations, insurance companies, and employers. With decades of combined experience and a strong track record of results, they are known for their compassionate client service, high-impact litigation, and commitment to justice.

Job Description

  • Serve as the first point of contact for prospective personal injury clients via phone, email, web inquiries, and referrals
  • Conduct detailed, empathetic intake interviews to gather facts, timelines, and key case information
  • Quickly follow up on all new leads and maintain consistent contact until a clear decision is made
  • Qualify cases based on firm criteria and accurately enter information into the firms case management system
  • Schedule consultations for attorneys and ensure they have all necessary intake details
  • Maintain organized logs and reporting to track the status of potential new clients
  • Assist attorneys and staff with administrative tasks related to opening new files and updating databases
  • Deliver an excellent client experience on every call, even when a case is not accepted

    • Qualifications

  • 1+ year of experience in a sales, intake, or high-volume customer service / call center role (legal or medical preferred, but not required)
  • Strong phone skills with the ability to build rapport quickly and ask clear follow-up questions
  • Comfort handling a large volume of inbound and outbound calls each day
  • Excellent attention to detail, note-taking, and data entry accuracy
  • Ability to stay calm, professional, and empathetic when speaking with clients in crisis
  • Basic proficiency with computers, CRM or case management systems, and email
  • Bilingual Spanish / English is a strong plus

    • Why Youll Love Working Here

  • Youll help real people on some of the hardest days of their lives and give them a voice in the legal process
  • Youll join a mission-driven, plaintiff-side team that values compassion, collaboration, and professional growth
  • Youll receive competitive pay, strong benefits (medical, dental, vision, 401(k)), and opportunities to advance as the firm continues to grow

    • JPC-487

    Job Type : Full-time

    Benefits :

  • Dental insurance
  • Life insurance
  • Paid time off
  • Vision insurance
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    Intake Specialist Personal Injury • Glendale, California, United States

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