Loan Administrator

DEPARTMENT Office of Trust Fund Administration

SUPERVISOR Associate Vice President, Office of Trust Fund Administration

BASIC FUNCTION

Responsible for the daily administrative tasks associated with the TMA student and resident loan applicants and borrowers within the Office of Trust Fund Administration. Responsible for accuracy, efficiency, and retrieval of data processing while utilizing multiple custom software systems. Professionalism with TMA Board of Trustees and other members required at all times.

MAJOR RESPONSIBILITIES/TASKS

1. Application Processing: Assist students and resident physicians in completing and submitting TMA educational loan applications. Includes ensuring accuracy of the information and receipt of required documentation and ACH banking details. Maintain Excel reports for loan usage by school. Coordinate interviewing trustee meetings between the applicants and our volunteers.
2. Eligibility Determination: Evaluate loan applications for completion and determine applicants eligibility.
3. Award Management, Compliance, and Regulation: Process loan applications and prepare new loans for payment processing while ensuring compliance with federal and institutional regulations for private lending. Requires close working relationship with TMA Finance Department. Ensure computer generated statements related to accounts are accurate and sent out without delay.
4. Payment Processing and Collections: Process student loan deposits daily and manual deposits on demand. Assist department director with collections of past due accounts, as required.
5. Donation Processing: Entry of charitable gifts in iMIS and send acknowledgements as needed.
6. Record Keeping and Reporting: Maintain accurate and confidential student records within loan management software and assist in preparing/generating reports for internal and external audits. Participate in reconciliation of accounts when discrepancies occur. Perform data entry using custom import tools, word processing, spreadsheets, or applications received, and format material as required. Upload completed application forms into Laserfiche in accordance with departmental policies. Serve as the key contact to resolve issues with our Laserfiche vendor.
7. Problem Resolution: Respond to applicant and borrower inquiries, resolve discrepancies in applications, and address complex or difficult financial situations.
8. Collaboration: Liaise with other departments (TMA Finance Department for payments issued and TMA Membership Operations for updated membership contact details) and external interviewing trustees volunteers to support overall success. Includes maintaining our volunteers up to date contact information and desire to continue.
9. Confidentiality: Handle sensitive and confidential information (such as SSN and banking details) with discretion.
10. Perform other related duties as directed or required.

SUPERVISORY RESPONSIBILITY

No supervisory responsibility.

INDEPENDENCE/SUPERVISION RECEIVED

Duties are performed under general supervision according to generally prescribed guidelines. Employee is responsible for judgment that is exercised regarding selection and interpretation of methods and procedures to be used personally.

GENERAL QUALIFICATION REQUIREMENTS

Knowledge and Experience:

Requires concentrated understanding of a specialized area of knowledge normally acquired through completion of a bachelors degree or four years work experience in financial aid, accounting, finance, or banking. Knowledge of educational financial aid processes is preferred.

Skills and Abilities:

Excellent communication (verbal and written) and interpersonal skills. The ability to deal effectively with other TMA employees, membership, and the public. Exceptional attention to detail, organizational, and time management skills with the ability to manage multiple tasks and meet deadlines. Ability to work independently and as part of a collaborative team. Requires strong keyboarding and data entry skills - alpha and numeric. Proficient in Microsoft Office products such as Word, Excel, Teams, Forms, and Outlook. Previous use of Nortridge, iMIS, JD Edwards, and Sequel software are desired, but not required.