Operations Processor 5

Fraud Check Claims Case Processor

The Fraud Check Claims Case Processor plays a critical role in protecting customers and the bank by onboarding and managing check fraud claims with precision and care. This position delivers a customer-first experience while applying strong analytical judgment, reviewing documentation, and ensuring compliance with all applicable regulations. The processor conducts thorough investigations, evaluates complex case details, and makes accurate decisions to resolve fraud matters efficiently. They work closely with internal business partners, fraud teams, and peers to maintain seamless case handling, proactively identify issues, and support organizational fraud-mitigation strategies. Committed to operational excellence, this role upholds high standards of accuracy, collaboration, and service.

Position Highlights

• Onboards incoming fraud claims from FDI or customer-submitted paperwork and enters cases into the system of record.
• Reviews and verifies customer documentation for accuracy and completeness.
• Conducts in-depth investigations of DDA (Demand Deposit Account) fraud claims while applying relevant rules, regulations, and compliance standards.
• Evaluates case details collectively to determine claim validity and make timely, accurate decisions on check and paper fraud transactions.
• Prioritizes a customer-first approach throughout all stages of claim handling.
• Recognizes emerging issues and escalates concerns promptly to ensure timely resolution.
• Collaborates with internal business partners, peers, and other fraud business lines to support efficient case processing.
• Performs additional responsibilities as assigned by management.

Basic Qualifications

Required Qualifications & Skills

This role requires working from a U.S. Bank location three (3) or more days per week.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.