HR Solutions Centre Administrator

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

This role is a fixed-term contract for 9 months, with the possibility of extension.

The HR Solutions Centre (HRSC) provides high quality administrative and transactional processing support in the delivery of HR lifecycle and HR calendar events.

The HRSC utilises knowledge of human resource systems and processes to advise personnel on policy related matters, right to work, vetting, and payroll all within predetermined Service Level Agreements (SLA's).

The HR Solutions Administrator will be tasked with providing high quality call centre support.

Duties will include but are not limited to :

• provide first level (Tier I) support to employees and management on inquiries; including variations of contracts and other employment data changes, policy related matters, right to work, systems and payroll
• remain within predetermined Service Level Agreements (SLA's) while providing continuous high quality customer service via email and phone transactions.

Specific Responsibilities

Requirements / Key Performance Measures for this role

Skills & Qualifications

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.

We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.

Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions.

The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.

When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme.

If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview.

YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team.

Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

24,570.00

Maximum Salary

24,570.00