OEC Fiber, located in Norman, OK, is taking high-speed fiber services where no one else will. Powered by Oklahoma Electric Cooperative, OEC Fiber brings the power of high-speed fiber services right to the front door of homes and business. We are proud to provide affordable and reliable high-speed fiber services coupled with some of the most exceptional customer service in the area. We offer competitive pay, an excellent benefits package including medical, vision, and dental insurance, retirement options, as well as paid vacation and sick leave.
We are currently accepting applications for Subscriber Support Representative in our Fiber & Broadband department. This is a full-time, in-office position located at OEC headquarters in Norman, OK. The Subscriber Support department is staffed 8 am - 8 pm, Monday - Saturday and this position will typically work Tuesday - Saturday, 11 am - 8 pm. Work outside of the typical shift may be needed to due to shift changes or emergency situations.
The Subscriber Support Representative is responsible for assisting residential and commercial subscribers in the technical use and operation of OEC Fiber products, services, and equipment. Employees in this position utilize various methods of communication to provide excellent service through efficient Tier I and Tier II technical troubleshooting and problem resolution.
Responsibilities include:
Ideal candidates meet the following qualifications:
Subscriber Support Representative • Norman, OK, US
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