Computer Support Specialist I

Job Description

Installs, changes, and repairs basic problems of personal computer hardware and software systems, and provides technical assistance to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation.

• Installs and performs minor or basic repairs to hardware, software, or peripheral equipment, following design or installation specifications and solutions documentation.
• Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities and ensures timely resolution of issues. Escalates unresolved or more complex issues to next level.
• Provides support to end users on a variety of routine issues. Responds to telephone calls, email and personnel requests for technical support.
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures under the direct supervision of the computer support supervisor.
• Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service.
• Collaborates with team members to resolve information technology issues and implement process improvements.

Minimum Qualifications

Other Job Specific Skills