Genesys IVR Tester (Newark)Qualis1 Inc. • Newark, NJ, US
Genesys IVR Tester (Newark)
Qualis1 Inc. • Newark, NJ, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.part_time]
[job_card.job_description]Strong hands-on experience with Genesys IVR testing Cyara test automation expertise (critical) BFSI domain experience (banking / financial call flows, compliance, security) IVR call flow analysis, CTI understanding, voice app testing Knowledge of APIs, backend validations, and log analysis Strong communication and defect-tracking skills (Jira / ALM / QC) Exposure to SIP, telephony protocols, and call routing Experience working in Agile teams
Genesys IVR Tester (with Cyara)
100% Onsite | Newark, NJ
Contract : 6 Months
Pay Rate : $40 / hr on W2
We are looking for an experienced Genesys IVR Tester with strong Cyara expertise and a background in BFSI (Banking, Financial Services, Insurance) environments. This role is fully onsite in Newark, NJ.
Key Responsibilities
- Perform end-to-end IVR testing for Genesys-based contact center systems.
- Develop test cases, test plans, and automation scenarios using Cyara .
- Validate call flows, prompts, routing logic, integrations, and backend responses.
- Execute functional, regression, and load testing cycles.
- Identify defects, analyze root causes, and work with dev teams for resolution.
- Ensure testing quality and compliance aligned with BFSI standards.
- Provide clear documentation, test evidence, and status reporting.
Must-Have Skills
Nice to Have
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Newark • Newark, NJ, US
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