Business AnalystVirtualVocations • Dorchester, Massachusetts, United States
Business Analyst
VirtualVocations • Dorchester, Massachusetts, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Business Analyst to manage the intake process for HR and CSM product suites.
Key Responsibilities
Manage the lifecycle of requests from initial customer contact to finalized functional requirements
Lead elicitation workshops to uncover business needs and collaborate with the Product Owner to prioritize the backlog
Propose solutions utilizing ServiceNow's capabilities and maintain high-quality documentation
Required Qualifications
Proven experience with the ServiceNow platform, particularly in HRSD and CSM modules
Background as a Certified Citizen Developer is preferred
Solid understanding of the Agile software development lifecycle
5+ years of experience in business analysis with expertise in elicitation techniques
Bachelor's degree in Business Administration, Information Systems, or a related field
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