Entry Level Medical Sales

About Us : Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day.

We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. We're looking to bring someone on to our dynamic Sales Team to help us to improve the lives of our patients.

If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical and apply today!

For prompt communication, we encourage applicants to opt into texting during the application process.

Position Overview and Key Responsibilities :

Patient Care Representative (PCR) plays a key role in supporting patients through the mobility equipment process - from initial intake to approval of equipment. The PCR ensures timely communication, coordination, and documentation to help patients receive their medical equipment efficiently and with excellent service. Success in this role is measured by timely follow-ups, accurate documentation, and strong communication that enhances patient satisfaction and process efficiency.

Responsibilities : Intake Management

• Contact all new patients within 24 hours of referral to complete the Intake Questionnaire and initiate the process for obtaining mobility equipment.
• Establish themselves as the main point of contact.
• Verify insurance coverage; if unable to complete verification, contact Business Support or submit the claim for business support to verify.
• Explain the process and get the patient to commit to the process.
• Ensure intake is completed within 5 business days

If the patient is unreachable after 5 days, escalate to the Manager or Sales Representative for potential order cancellation.

Scheduling Coordination

Face-to-Face (F2F) physician evaluation

If scheduling exceeds 20 working days, PCRs must involve a manager for next steps.

Documentation and Paperwork Support

Ongoing Patient Communication

Requirements :

Perks and Benefits :

We do not accept unsolicited resumes from outside recruiters / placement agencies. Rehab Medical will not pay fees associated with resumes presented through unsolicited means.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.