Talent.com
Collector
CollectorPhiladelphia Staffing • Philadelphia, PA, US
serp_jobs.error_messages.no_longer_accepting
Collector

Collector

Philadelphia Staffing • Philadelphia, PA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.permanent
job_description.job_card.job_description

Collector Position

As a member of the Collections Department, you will be responsible for performing collection activities associated with various delinquent accounts. You will review delinquent accounts, determine probable reasons for account status, and contact members to resolve the delinquencies. You should possess the ability to utilize various techniques, as circumstances indicate, to promptly collect on delinquent accounts. A primary responsibility is to ensure the credit union's professional image is maintained.

What You'll Be Doing...

  • Assumes responsibility for the effective and professional performance of collections functions.

Makes early contact with members to collect and keep them informed of account status.

  • Works and collects on all loan types including negative shares and third party loans.
  • Makes a minimum of 100 outbound collection calls per day and notates the accounts.
  • Follows up on delinquent accounts by telephone, personal contact, skip tracing and correspondence to secure a satisfactory resolution to the financial problem.
  • Discusses possible financial arrangements, informs members of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements.
  • Continues to collect until the account becomes a legal account, write-off, or bankruptcy.
  • Utilizes effective human relations skills and various forms of persuasion to present a positive company image in an already negative situation.
  • Calms irate members and answers questions and complaints relevant to department functions.
  • Determines reasons for delinquencies and works toward permanent solutions.
  • Minimizes losses by early actions.
  • Utilizes further appropriate collection methods if initial attempts do not secure required payment.
  • Recommends extensions / rolls, deferrals, delinquency workouts and financial counseling.
  • Work with third parties including debt management companies, insurance companies, local / state offices, and collection agents to resolve account issues.
  • Refer accounts to Recovery Specialist, Bankruptcy / Foreclosure, Loss Prevention, ODP Administrator and management when necessary.
  • Process telephone payments.
  • Performs collections efforts in accordance with company policies and procedures and ensures they are legally compliant.
  • Assists with answering incoming calls as needed and participates in special projects or other duties as required as assigned by the Vice President or Manager.
  • Assumes responsibility for ensuring that professional business relations are established and maintained with members, employees and external contacts.
  • Maintains the company's professional reputation throughout collections operations and in all contacts with members.

  • Maintains confidentiality.
  • Develops contacts with other financial institutions. Uses shared information to effectively minimize company losses.
  • Assists co-workers, other departments / employees and management as needed.
  • Assumes responsibility for related duties as required or assigned.
  • Stays informed of changes in collections policies, procedures, and related legal requirements.

  • Completes periodic training / certification to include all policies and Bank Secrecy Act (BSA).
  • Ensures work area is clean, secure, and well maintained.
  • Qualifications

  • Minimum high school diploma or equivalent.
  • Minimum 18 years of age.
  • 1-2 years' experience providing or selling financial services or related experience.
  • Excellent written and verbal communication, telephone, and public relations skills.
  • Ability to work well independently and is results oriented.
  • Ability to work well in stressful situations.
  • Ability to operate related computer applications and other business equipment including calculator, copy machine, printer, telephone, fax.
  • Why Work For Us...

  • Retirement Plan : We offer a Pension and 401K plan to help secure our employees' future.
  • Insurance Coverage : We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
  • Financial Assistance : We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
  • Employee Amenities : All of our employees are eligible for PTO.
  • Community Benefits : It's not just a job it's a community. That's why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
  • An Award-Winning Experience : PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.
  • Equal Employment Opportunity (EEO) The Philadelphia Federal Credit Union ("PFCU") provides Equal Employment Opportunity to qualified persons regardless of race, ethnicity, color, sex, religion, national origin, ancestry, age, sexual orientation, gender identity, disability, veteran status, marital status, familial status, genetic information, domestic or sexual violence victim status or any other status protected by law. PFCU complies with Philadelphia's Fair Chance Hiring Law. PFCU commits to making reasonable accommodations to applicants with physical or mental disabilities.

    serp_jobs.job_alerts.create_a_job

    Collector • Philadelphia, PA, US

    Job_description.internal_linking.related_jobs
    Part-Time Trash Collector - Evening Shift - Pickup Truck Required

    Part-Time Trash Collector - Evening Shift - Pickup Truck Required

    Valet Living • Berlin, NJ, United States
    serp_jobs.job_card.part_time
    A personal and reliable open-bed pickup truck or vehicle hauling a trailer is REQUIRED for this position.Are you looking for a part-time job that keeps you moving and helps you earn extra income? W...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Data collector / Driver

    Data collector / Driver

    TSMG • Philadelphia, PA, US
    serp_jobs.job_card.full_time
    Field Projects Drive US '23 / Contract Full Time / Remote.Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. We collect data where automation is not po...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Innovation Cup 2026 - Team Drug Discovery (all genders)

    Innovation Cup 2026 - Team Drug Discovery (all genders)

    Merck KGaA • Philadelphia, PA, United States
    serp_jobs.job_card.full_time
    Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives wi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Automotive Detailer Car Washer Coatesville

    Automotive Detailer Car Washer Coatesville

    Enterprise • Langhorne, Pennsylvania, USA
    serp_jobs.job_card.full_time
    Enterprise Mobility is seeking a responsible dedicated person to join our team as a full time Automotive Detailer.The starting compensation for this job is. Employees can earn yearly merit increases...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Credit and Collections Rep

    Credit and Collections Rep

    Jobot • Philadelphia, PA, US
    serp_jobs.job_card.full_time
    Credit and Collections Rep for the Philly area - Onsite.This Jobot Job is hosted by : Lindsey Cusic.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Innovation Cup 2026 - Team Advanced Electronic Materials (all genders)

    Innovation Cup 2026 - Team Advanced Electronic Materials (all genders)

    Merck KGaA • Philadelphia, PA, United States
    serp_jobs.job_card.full_time
    Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives wi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Material Handler- 1st Shift (7 : 00am-3 : 00pm)

    Material Handler- 1st Shift (7 : 00am-3 : 00pm)

    IWCO • Warminster, PA, United States
    serp_jobs.job_card.full_time
    The Material Handler efficiently delivers materials and supplies using pallet jacks, high lifts, and power jacks.Maintain a clean and safe work. Perform other (or other related) duties as applicable...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Collections Specialist II

    Collections Specialist II

    Cooper University Health Care • Merchantville, NJ, US
    serp_jobs.job_card.full_time
    Under the direction of the team Supervisor and / or Manager, the Collections Specialist II will be responsible for : .Accounts Receivable tasks related to Cooper University Professional provider revenu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Parts Specialist

    Parts Specialist

    CSTK • Philadelphia, Pennsylvania, USA
    serp_jobs.job_card.full_time
    Authorized Thermo King dealership group providing a complete line of refrigerated transportation products including parts service aftermarket accessories trailer repair and technology addition we ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Freezer / Warehouse Team Member - Philadelphia Culinary Center

    Freezer / Warehouse Team Member - Philadelphia Culinary Center

    Philadelphia Staffing • Philadelphia, PA, US
    serp_jobs.job_card.full_time
    Join Our Culinary Warehouse Team Freezer Warehouse Associates Wanted! Are you detail-oriented, organized, and ready to take on an important role in a fast-paced warehouse setting? We're looking fo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Quality Control Title Collector

    Quality Control Title Collector

    American Heritage Credit Union • Philadelphia, PA, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    American Heritage Federal Credit Union, a $5+ billion credit union, has an immediate opening for a Full-Time Quality Control Title Collector. This position will be responsible for all aspects of veh...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Bike Delivery Courier

    Bike Delivery Courier

    Insomnia Cookies • Philadelphia, PA, United States
    serp_jobs.job_card.part_time
    As a Bike Delivery Courier at our Center City store located at.S 16th Street, Philadelphia PA 19102.Boots on the ground!", and the main face that our Insomniacs see outside of the bakery! You give ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Side Income Opportunity - Work Your Own Hours

    Side Income Opportunity - Work Your Own Hours

    Finance Buzz • Lambertville, Michigan, US
    serp_jobs.job_card.part_time +1
    We’re offering a part-time opportunity for individuals who want to earn extra cash without disrupting their main job or studies. This role gives you the freedom to work from home at your own pace, l...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Warehouse Associates

    Warehouse Associates

    Genuine Parts Company • Philadelphia, Pennsylvania, USA
    serp_jobs.job_card.full_time
    Under direct supervision the Warehouse Associate performs all shipping and receiving activity for a Branch location.This role ensures the customer receives the correct items in a timely manner and ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Toll Collector

    Toll Collector

    TradeJobsWorkForce • 08075 Riverside, NJ, US
    serp_jobs.job_card.full_time
    Carrying out the primary duty of collecting payments from customers for their tolls Verifying the amount owed by a customer and making necessary changes for each customer Keeping and maintaining up...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Fulfillment Associate, Cherry Hill - Part Time

    Retail Fulfillment Associate, Cherry Hill - Part Time

    Macy's • Cherry Hill, NJ, United States
    serp_jobs.job_card.full_time +1
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions. Macy's 4th of July Fireworks, and the wonder of...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Free People Associate Buyer - Intimates

    Free People Associate Buyer - Intimates

    Urban Outfitters • Philadelphia, PA, US
    serp_jobs.job_card.full_time
    Free People is looking for an Associate Buyer who is responsible for working with the buyer and creating an exciting and timely product assortment for the retail and direct businesses that meet or ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    PT Cut Fruit Team Member

    PT Cut Fruit Team Member

    The GIANT • Doylestown, PA, United States
    serp_jobs.job_card.full_time
    USA-PA-Doylestown-4377 West Swamp Road.At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities.It's our secret rec...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted