Coastal Horizons – Office Assistant (Trauma-Informed Care Setting)
The Office Assistant performs a variety of administrative and front desk support functions while helping maintain a welcoming, safe, and supportive environment for clients, staff, and visitors.
This position requires the ability to interact with individuals who may have experienced trauma, substance use disorders, or behavioral health challenges, using principles of trauma-informed care, including empathy, confidentiality, cultural sensitivity, and professionalism.
Location: On-site
City/State/County: Wilmington, NC – New Hanover County
Schedule: Monday–Saturday (Rotating Saturdays), 40 hours/week, 5:00 AM to 11:00 AM and 3:30 PM to 7:00 PM.
POSTION HIGHLIGHTS:
Provide front desk coverage and greet clients in a respectful, supportive manner
Answer phones and assist callers with professionalism and discretion
Conduct appointment reminder calls
Schedule appointments for therapists, counselors, and other staff
Check in new clients and review required paperwork
Maintain accurate filing of client documentation
Collect and post client payments; assist with third-party billing as assigned
Maintain strict confidentiality of all client information
Pick up and distribute incoming mail
Print SAIOP certificates
Place orders for office supplies
Enroll patients into services for the expanded dosing program
Support daily operations of the New Hanover office and perform other duties as assigned
REQUIRED EDUCATION & QUALIFICATIONS
Minimum of two (2) years of clerical or administrative experience, or equivalent combination of education and experience
Experience with third-party medical billing preferred
Ability to work a flexible schedule
Strong organizational, communication, and computer skills
Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment
ADDITIONAL INFORMAITON:
Work in a collaborative, mission-driven behavioral health setting
Support services that help individuals and families recover and thrive
Contribute to a safe, respectful, and inclusive client experience
SALARY & BENEFITS:
Competitive salary based on experience
Comprehensive medical, dental, and vision insurance
Educational loan repayment programs and career growth opportunities
Retirement savings plan (401k)
Generous paid time off, rollover hours, and 14 paid holidays
Employee engagement activities, resource groups, and diversity events
HOW TO APPLY
Interested candidates should submit their resume and cover letter through our Careers Page. If you require an accommodation during the application process, please contact jobs@coastalhorizons.org.
We look forward to reviewing your application!
EEO Statement
Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, gender, gender identity or expression, national origin, age, disability, or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Office Assistant • Wilmington, NC, US
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